Sr Coord: IT Support

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Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team.

If you’re ready to pursue your fullest potential, we want to get to know you!

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Job Summary:

The PC Technician:
Senior Coordinator is an on-site IT position that provides and coordinates day-to-day support, maintenance, and assistance for all IT hardware and software at a Vail Resorts location. The Senior Coordinator supports and completes a variety of tasks, including providing end-user support for computer hardware and peripherals, assisting with procurement, creating and updating documentation/SOPs, assists, trains and mentors coworkers, and uses a work ticket management system to track progress and document solutions.

The Senior Coordinator works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment, and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for employees and guests. The Senior Coordinator prioritizes safety and guest service while living the company’s core values to deliver excellent IT support.

The PC Tech Senior Coordinator has much in common with the PC Tech Coordinator, and, in addition, comes to the position with IT experience; develops a working knowledge of Vail’s organizational structure, updates and/or creates SOPs; assists, trains and mentors IT coworkers; and assists with procurement.

Job Specifications:

Starting Wage:$22.09/hr - $25.99/hr

Employment Type:

Winter Seasonal 2026/2027

Shift Type:

Full Timehours available

Minimum Age:

At least 18 years of age

Housing Availability:

No

Job Responsibilities:

Be Safe:

Prioritize and ensure personal,coworker and guest safety in all aspects of your work.

Adhere to company safety policies and procedures.

Engage in companytrainingsand initiatives to support safety.

Serve Others:

Develop and exercise competency supporting Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate.

Use the work ticket management system to manage totalwork flowfor support tickets in alignment with company metrics and Key Performance Indicators (KPI).

Mentor/share job knowledge with junior PC Techs.

Coordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc.

Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.

Drive Value for the Company:

Provide support for resort and remote-location sales points and peripherals.

Provide end-user supportofIT-approved technology, including workstations, peripherals, printers, telephones, time clocks, etc.

Configure, track,maintain and properly dispose of IT-approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.

Create andmaintainaccuratedocumentation and SOPs, as assigned.

Strive for continual improvement and growth by activelyparticipatingin company and IT-specific training.

Suggest and implement new ideasand tactics for improving user support and…