Lead Program Administrator; Bookkeeping & Operations), Language Services

For more than 100 years, the International Institute of New England (IINE) has created opportunities for refugees and immigrants to succeed through resettlement, education, employment support, and pathways to citizenship. With locations in Boston and Lowell, Massachusetts and Manchester, New Hampshire, IINE welcomes and serves thousands of individuals and families annually, including people displaced by political instability, violence, and climate crises;

survivors of human trafficking; and unaccompanied children joining family members in New England. As one of the oldest and largest organizations in the region, IINE plays a leading role in shaping public understanding and support of our newest neighbors.

At IINE, our people are united by a shared belief in the dignity, resilience, and potential of every individual. We are committed to creating an inclusive environment where diverse perspectives are encouraged, and every employee can grow professionally while making a meaningful impact in the communities we serve.

A dynamic and, forward-looking, non-profit, IINE seeks mission-driven, solutions-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving refugees and immigrants.

• Reports to:
  
  Senior Program Manager, Language Service
• Supervises: N/A
• Status:
  Non-exempt, Full Time Employee
• Pay: $28.79/hr.
• Location:
  
  Manchester, NH

IINE Language Services provides critical language access support to the International Institute of New England, nonprofit organizations, schools, hospitals, community partners, and commercial clients. Services include on-site interpretation, on-demand over-the-phone and video remote interpretation, and document translation in more than 300 languages. Revenue from Language Services is reinvested in IINE programs and services for immigrants and refugees.

Lead Program Administrator (Bookkeeping & Operations), Language Services. provides essential financial, administrative, interpretation, and translation coordination support for the Language Services program. This position is responsible for accurate bookkeeping, invoicing, accounts payable and receivable support, interpreter scheduling support, translation project coordination, client communication, and general administrative operations. The role helps ensure that service requests are handled efficiently, financial and operational records are accurate, and internal workflows are organized and well-coordinated.

• Maintain accurate records of Language Services financial transactions and prepare reports as needed.
• Generate invoices for interpretation and translation services and create electronic payment links when appropriate.
• Support accounts receivable and accounts payable processes, including tracking outstanding invoices, payments, and related documentation.
• Assist with reviewing financial records, researching discrepancies, and supporting reconciliation processes related to Language Services payments.
• Track project numbers, interpreter assignments, translation documentation, timesheets, mileage submissions, and service records to support billing, payroll, and vendor payment processes.
• Maintain confidentiality when handling sensitive financial, client, interpreter, translator, and employee information.

• Receive and process interpretation requests submitted by phone, email, website, and walk-in inquiry.
• Enter, update, and manage appointments in Atrium or other scheduling platforms.
• Assign interpreters to appointments and send confirmations, reminders, and related communications.
• Submit interpretation requests through third-party platforms when appropriate.
• Collect, review, and enter interpreter timesheet data to support bi-weekly payroll and monthly client billing.
• Review mileage submission forms and maintain accurate interpreter tracking spreadsheets, scheduling records, assignment records, and service documentation.
• Provide backup scheduling coverage during meetings, vacations, staff absences, and other periods of increased need.

• Serve as a primary point of contact for translation requests from business and individual clients.
• Receive, organize, and process translation documents and related client materials.
• Obtain quotes and turnaround…