Restoration Operations Manager Job Manchester area,New Hampshire USA,Management

Restoration Operations Manager

This role is for an experienced restoration operations leader with strong team management and operational expertise in the property damage restoration industry. The Restoration Operations Manager is a senior leadership role responsible for the overall performance, profitability, and growth of operations across SERVPRO Team JRF locations in New Hampshire. This position owns the P&L, drives key performance metrics (KPMs), ensures brand-standard compliance, and dedicates approximately 15-20% of working time to NH commercial business development targeting property managers, insurance adjusters, municipalities, facility managers, and first responder networks.

Based out of the Manchester, NH office, this role combines hands-on operational leadership with strategic growth responsibilities. The ideal candidate is a technically credible restoration professional who can lead teams, manage financials, and build commercial relationships that generate recurring, high-value revenue.

Core Responsibilities

Operations Management
P&L Ownership & Financial Management
Key Performance Metrics (KPMs)
Commercial Business Development (15-20% of Time)
Team Leadership & Human Resources
Communication & Relationship Management
Risk Management & Compliance

Qualifications

Required
Preferred

Working Conditions & Physical Requirements

Primary office location:
Manchester NH

Regular travel between MA and NH franchise locations and to client sites, fire departments, municipal offices, and industry events

Must be able to work in active restoration environments, including exposure to water, mold, fire damage, and construction conditions

Ability to lift 50+ lbs, climb ladders, and work in confined spaces as needed during job site inspections

On-call availability for after-hours emergency response on a rotating and as-needed basis

Compensation & Benefits

Competitive base salary
Performance-based bonus tied to P&L results, KPM achievement, and commercial revenue growth
Company vehicle
Benefits package (health, dental, vision, PTO, 401k, profit share, etc.)
Professional development support, including industry certifications and continuing education

SERVPRO Team JRF is an equal opportunity employer. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. SERVPRO Team JRF reserves the right to modify this description at any time. Compensation: $ - $ per year