Director Med Surg

Director Med Surg

The Nursing Unit Director coordinates, plans, directs, implements and manages the administrative, financial and operational responsibilities for the unit. The Nursing Unit Director maintains 24/7 accountability for clinical and operations management for designated units. The incumbent provides transformational leadership that promotes patient centered clinical nursing practice and service excellence standards that are evidence based to achieve quality patient outcomes. The Nursing Unit Director promotes and fosters a culture of professional growth, development, and innovation while encouraging shared governance and staff engagement.

Under the general direction of the Vice President/ CNO, and within established Catholic Medical Center and departmental policies and procedures and all applicable laws, the incumbent performs the following functions:

Contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening (Patient Experience).

Demonstrates excellence in daily work.

Demonstrates effective teamwork by interacting in a positive manner with colleagues creating a collaborative work environment.

Contributes to a safe environment for patients, families, visitors and colleagues by following established procedures and protocols.

Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospital environment, starting work on time, and displaying cost consciousness.

Quality of Care/Quality Improvement:

Consistently demonstrates a commitment to the quality care processes as evidenced by the following:

a. Ensures that the department functions in accordance with all regulatory agency standards: NH State Board of Nursing, TJC, OSHA, ANA, AHA, ACC, Catholic Medical Center, and other appropriate standards of care. Monitors departmental compliance with infection control standards, policies and procedures.

b. Maintains 24-hour accountability for unit management with assistance from Clinical Nurse Managers, Nurse Manager and/or charge nurses. Provides direction and patient care as needed in emergent/urgent situations.

c. Cultivates an environment of respect and pride, while upholding organizational service, safety, and ethical standards, and ensuring confidentiality of employee, legal, client/patient, budget and all company matters. Monitors patient satisfaction/experience through rounding and service recovery. Uses patient satisfaction results to improve overall performance related to the patient experience.

d. Monitors patient flow on their unit. Problem solves with their staff to insure their understanding of organizational priorities related to patient flow. Works collaboratively with other departments and nursing units to reduce barriers that impede the appropriate movement of patients.

e. Accountable for the quality of patient care delivered on the unit to ensure competent clinical practice. Demonstrates excellent clinical reasoning skills, and knowledge of state of the art clinical interventions for unit patient population.

f. Evaluates and participates in the annual review and revision of nursing and unit specific policies, procedures, and protocols, guidelines, standards of care and collaborative pathways. Provides leadership to unit in the ongoing development of physician practice guidelines and protocols in concert with collaborative patient management.

g. Develops and/or maintains all Performance Improvement and Risk Management activities including research techniques, data review, problem identification, implementation and evaluation of performance according to established standards. Monitors patient outcomes and facilitates process improvement strategies to ensure quality services. Utilizes evidenced based practice and research to support and advance nursing practice and promote quality patient outcomes. Uses research to revise policies and procedures in collaboration with unit and nursing leadership.

Leads performance improvement teams for the department/unit and reports findings to the CNO. Collaborates with colleagues to disseminate successful performance improvement processes throughout the organization.

h. Implements continuous performance improvement in patient care and provides leadership in practice and clinical decision-making through use of information systems and technology resources.

i. Fosters the participation of staff in planning, implementing and evaluating clinical practice to provide safe, efficient and therapeutic patient care. Promotes the nursing philosophy of the Catholic Medical Center Nursing Organization.

j. Promotes the philosophy of service excellence internally and externally.

k. Facilitates the integration of research and theory into nursing practice, while assuring that professional nursing practice at Catholic Medical Center is congruent with the American Nurses Association Code of Ethics. Researches and proposes innovative processes and…