Lead Veterinary Technician​/Assistant

Overview

Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.

In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

The Hospital Leader On Duty provides excellent veterinary care to our full-service hospital patients and phenomenal customer care to their owners. The Hospital Leader On Duty represents the mission and values of Petco to all pets and pet parents. Our Hospital Leader On Duty sets the tone with the technical and customer support partners in the hospital, and is responsible, like all partners, for fostering cohesion and motivation within the team.

• Greet clients and patients arriving for appointments and escort them into an exam room, obtain weight and vital signs and record in the electronic medical record. Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian and credentialed Veterinary Technicians.
• Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian and help maintain the electronic medical record.
• Monitor and answer telephone lines, route calls appropriately, schedule appointments, provide client education, relay test results to doctor and clients, maintain and update client/patient records.
• Help prepare patients for surgical and dental procedures and assist doctor and/or veterinary technician in anesthetizing patients. Under supervision, maintain patients safely under anesthesia while monitoring vital parameters, help monitor patients during recovery and prepare them for hospital discharge or transfer to an overnight care facility.
• Under supervision, perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy; keep patients clean, watered, and fed (when indicated and directed by doctor), safely walk canine patients when necessary for elimination.
• Train new staff members and disseminate knowledge as required.
• Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity and maintenance schedule.
• Inventory management and other in-hospital tasks as assigned.
• Monitor and answer the practice phone and route calls appropriately; schedule appointments when necessary and manage wait times during peak times or emergencies.
• Uphold and enforce all policies of Petco and Vetco Total Care; oversee operations of the Hospital and supervise paraprofessional staff.
• Participate in the training of new staff members and general dissemination of knowledge as required.

In all activities related to the care and handling of individual patients and clients, the incumbent will take direct supervision from the Area Operations Manager.

This position has immediate daily supervisory duties over our paraprofessional partners.

• Preferred to have at least 1-year previous experience working in a veterinary practice or sufficient experience to ensure excellent performance at the above-listed skills
• Leadership capabilities
• Excellent written and verbal communication skills
• Compassionate and sympathetic, with a…