Part-Time Jewelry Sales Consultant

Description

$20- $30 / Hour ( Incentive Eligible)

PART-TIME JEWELRY SALES CONSULTANT

15- 20 HOURS PER WEEK

JOB DESCRIPTION

CLASSIFICATION

Hourly wage, non-exempt

REPORTS TO

Store Manager

JOB DESCRIPTION

Jewelry Sales Consultants provide our guests with an exceptional customer care experience from the warm initial greeting through the long-term client relationship building. Our jewelry sales consultants are fully engaged in providing our guests with product guidance, introducing them to new, exciting products and events, and the services we provide that differentiate Day’s Jewelers from all the rest.

OBJECTIVES

• To reach or exceed personal sales targets.
• To reach or exceed jewelry sales consultant key performance indicators, as defined by the Company.
• To foster healthy interpersonal relationships with our guests and co-workers.

ESSENTIAL FUNCTIONS

• Demonstrates the ability to close sales.
• Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
• Assist guests and, to the best of their ability, encourage and create jewelry and giftware sales. Involve other store employees to help complete a sale when appropriate.
• Build long-term relationships with clients by practicing consistent follow-through on all client requests. This could include providing product and service information that will support their purchases, maintaining ongoing communication between purchases through handwritten thank you notes, contacting by phone or email to introduce new product arrivals and upcoming store events, and recognizing client birthdays and anniversaries.
• Demonstrate open communication with co-workers and managers. Exhibit friendliness and promote a spirit of cooperation among co-workers.
• Maintain knowledge of the computer programs and other technology to assist with exceptional guest service.
• Maintain an awareness of all product information, brand name merchandise features and benefits, and merchandise promotions and advertisements.
• Assist in showcase and floor product moves, merchandising, display maintenance, and store housekeeping – including but not limited to vacuuming, glass and shelf cleaning, and window washing.
• Maintain front show windows with proper product display, pricing, and cleanliness inside and out.
• Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock.
• Ensure that all products are clean and tagged with current pricing.
• Adhere to all company policies, procedures, and practices.
• When required, accurately and efficiently complete sales transactions with proper POS procedures.
• Must have knowledge of properly assessing and providing quotes for repair and custom order work. Must understand what work can or cannot be accomplished with the customer's best interest in mind and be able to offer options that are in the customer’s best interest.
• Should it occur, communicate guest dissatisfaction to management while the guest is in the store.
• Demonstrates willingness to make use of all learning materials and opportunities.

COMPETENCIES:

• Consultative Selling – Builds trust and tailors recommendations to client needs.
• Customer Experience – Creates memorable, personalized, luxury shopping experiences.
• Emotional Intelligence – Demonstrates empathy, rapport-building, and confidence.
• Digital Fluency – Uses CRM and digital tools to manage leads and relationships.
• Resilience – Maintains professionalism and drive in a goal-oriented environment.
• Ethical Conduct – Demonstrates integrity, professionalism, and respect in all interactions, safeguarding trust with clients, colleagues, and the company.
• Communication – Communicates with clarity and impact, actively listening and adapting messaging to build alignment and positive relationships.
• Achievement Orientation – Demonstrates optimism, confidence, competitiveness, and persuasive energy to consistently meet and exceed goals.
• Organizational Skills – Effectively manages time, client relationships, and sales activities to maximize productivity and results.
• Conflict…