Key Account Manager

Position Summary

Marmon Aerospace & Defense LLC As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Serve as the primary commercial contact for assigned customer accounts and develop long-term customer relationships. Manage a high volume of customer inquiries related to quotations, orders, delivery schedules, technical requests, product availability, logistics, invoicing, and order status. Provide prompt, accurate, and professional responses to customer requests to ensure a high level of customer satisfaction. Coordinate customer communications regarding order changes, production schedules, delivery commitments, and issue resolution.

Conduct scheduled customer status meetings and maintain detailed records of interactions, opportunities, and action items.

Identify opportunities to grow revenue, improve profitability, and expand market share within assigned accounts. Support new business development efforts and collaborate with field sales personnel to achieve revenue and operating profit objectives. Prepare quotations, pricing proposals, and sales agreements in accordance with company policies and customer requirements. Negotiate pricing, commercial terms, and delivery requirements while maintaining profitability objectives. Monitor customer forecasts, demand trends, and project opportunities to support business planning.

Coordinate technical, commercial, manufacturing, quality, and logistics activities to ensure successful execution of customer orders. Track and manage customer inquiries and open orders from receipt through shipment and delivery. Attend production and operational meetings to monitor order progress and proactively communicate status updates. Partner with Engineering, Operations, Supply Chain, and Quality teams to resolve customer concerns and support new product development initiatives.

Troubleshoot and resolve issues related to product quality, shipping, invoicing, scheduling, and customer requirements.

Maintain inquiry, quotation, and order tracking systems to ensure timely follow-up and execution. Develop and provide bi-weekly status reports and performance metrics.

• Open inquiries and response times
• Quotation activity and conversion rates
• Open order status
• On-time delivery performance
• Customer service metrics
• Revenue and profitability trends

Key customer opportunities and risks.

Participate in Lean, 5S, and 80/20, continuous improvement initiatives focused on customer experience, process efficiency, and operational excellence. Ensure compliance with NAVSEA and NAVAIR quality procedures, government sanction screening requirements, and all applicable company policies. Maintain compliance with environmental, health, and safety standards. Represent the company at customer meetings, industry events, professional conferences, and trade associations as required. Serve as backup support for other sales and account management team members as needed.

Perform other duties as assigned.

Bachelor’s degree in Business, Marketing, Engineering, Supply Chain, or a related field preferred. Minimum of 3-5 years of account management, inside sales, customer service, or commercial operations experience in a manufacturing, industrial,…