Airport Operations Dispatcher - Aviation

AIRPORT OPERATIONS DISPATCHER - AVIATION PAY RANGE - $22.86 - $32.60/hr - plus a comprehensive benefits package GENERAL STATEMENT OF DUTIES

Serves as centralized communications agent involving Airport and tenant operations, public safety, emergency response, and public information; performs directly related work as required.

The principal function of an employee in this class is to maintain a contact point for airport public safety, emergency response and airport personnel and to receive information and dispatch accordingly; to provide accurate information to appropriate administration, operations, law enforcement, and emergency response personnel; and to provide information and assistance to the public. The work is performed under the supervision and direction of the Airport Operations Superintendent or an assigned supervisor.

Considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with members of the public, airport and airline personnel, public safety personnel, mutual aid departments (fire and law enforcement), vendors, contractors, and others. The principal duties of this class are performed in a central communications/operations center requiring constant attention to several communications sources, CCTV, security, and alarm systems, at any given time, while addressing inquiries from the general public.

• Processes requests for emergency assistance from 911, air traffic emergency phone, conventional telephone lines, radio frequencies, and emergency call boxes:
• Monitors CCTV and reports suspicious activity;
• Monitors panic alarms from garage/airport administration/security checkpoints and dispatches appropriate personnel;
• Monitor Airport Emergency Crash Phone System Status. Quickly interpret and record information given by the Air Traffic Control Tower or MHT Airport Fire Department about impending aircraft emergencies and make radio and phone notifications to all responding units or agencies;
• Initiates alert tones for emergency operations;
• Alerts airport management of emergency activities;
• Alerts airport management and tenants of emergency activities and weather, related situations:
• Evaluate, prioritize, and route emergency and non-emergency calls to appropriate personnel to provide pertinent information at all times;
• Requests and transmits information from other City departments or outside agencies as needed by Law Enforcement, Fire and Airport personnel;
• Receives and directs trouble reports from tenants and employees to the appropriate department. Provides receipt and final resolution;
• Receives and directs tenant and public comments;
• Receives and logs emergency information using computer aided dispatch (CAD) in multiple locations and maintains information for units who responded to incidents for their report writing purposes;
• Provides information gathered from investigating data and media from several Departmental and intra-Departments sources for follow-up by airport management;
• Receives call out information from airport employees and notifies the appropriate supervisor;
• Monitors weather and alerts proper personnel of any incoming emergency situation, including tornadoes, snow conditions, electrical storms, floods and related;
• Receives tenant requests for snow removal;
• Monitors security alarms and dispatches airport law enforcement;
• Monitors fire alarm system and dispatches airport fire;
• Maintains a current map of airport layout and surrounding areas and is responsible for memorizing changes;
• Dispatches appropriate personnel to security gates for vehicle inspections;
• Receives complaints, questions, comments and inquiries from the public, and provides information or refers callers to the appropriate party;
• Responds to citizens questions and comments in a courteous and timely manner;
• Provides direction and assistance to the public, including communications with local agencies, and handles emergency situations dealing with emotional, injured, victimized and irate persons;
• Provides information to tenants and visitors;
• Directs customer and news media questions about specific airport or airline operations to the appropriate airline or airport representative;
• Runs name checks against security files;
• Supports security functions including performing background checks, finger printing, issuing temporary badges, badge renewals, receiving and removing access from terminated/expired badges and issuance of AOA driver permits;
• Conducts weekly pager tests and maintains Airport Personnel Telecommunication Paging System for emergency notifications;
• Use security system to check validity of security badges, and provide other data and pertinent information to requesting personnel;
• Answers courtesy phone during non-business hours;
• Acts as a repository for lost and found items;
• Maintains a vehicle tow log;
• Reviews and maintains C
  * Cure…