Field Service Technician - Commercial Refrigeration & Kitchen Equipment

Field Service Technician
- Commercial Refrigeration & Kitchen Equipment (New Hampshire)

Join the Joe Warren & Sons Co. (JWS) family, a dynamic force in commercial refrigeration and food equipment services across New England. Since 1991, our family-led business anchored in Norwood, MA, has combined an industry-leading reputation for quality service with a profound respect for our community and team. As we chart an exhilarating growth phase, we're eager to bring aboard a Refrigeration Field Service Technicianout of our Brentwood, NH location to support this growth.

Total Compensation
: $60,000.00 - $+ per year based on experience

• Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
• Ensure clear and accurate paperwork for all customer services.
• Coordinate with the Parts Department for precise parts identification and ordering.
• Ensure timely and professional installation of ordered parts.
• Keep the service truck tidy and maintain an organized inventory of parts and tools.
• Engage with manufacturers, sales reps, dealers, and customers.
• Identify service challenges, gather relevant data, and formulate effective solutions.
• Collaborate with manufacturers for equipment diagnosis when required.
• Offer top-tier service and clearly communicate service requirements to customers.
• Advocate for and suggest additional JWS services to customers as appropriate.
• Physical requirements:
  
  Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Candidates should be prepared for windshield time, which involves driving between client locations to perform service visits.

Join the Joe Warren & Sons Co. (JWS) family, a dynamic force in commercial refrigeration and food equipment services across New England. Since 1991, our family-led business anchored in Norwood, MA, has combined an industry-leading reputation for quality service with a profound respect for our community and team. As we chart an exhilarating growth phase, we're eager to bring aboard a Refrigeration Field Service Technicianout of our Brentwood, NH location to support this growth.

Total Compensation
: $60,000.00 - $+ per year based on experience

• Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
• Ensure clear and accurate paperwork for all customer services.
• Coordinate with the Parts Department for precise parts identification and ordering.
• Ensure timely and professional installation of ordered parts.
• Keep the service truck tidy and maintain an organized inventory of parts and tools.
• Engage with manufacturers, sales reps, dealers, and customers.
• Identify service challenges, gather relevant data, and formulate effective solutions.
• Collaborate with manufacturers for equipment diagnosis when required.
• Offer top-tier service and clearly communicate service requirements to customers.
• Advocate for and suggest additional JWS services to customers as appropriate.
• Physical requirements:
  
  Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Candidates should be prepared for windshield time, which involves driving between client locations to perform service visits.

• EPA certification and a strong emphasis on safety.
• Ability to climb stairs and ladders.
• Adept at multitasking and adapting to varying tasks.
• Emphasis on customer understanding and satisfaction.
• High School diploma or GED and a valid driver’s license.
• Ability to lift and carry items weighing up to 75 pounds.
• Independent worker and effective team collaborator.
• Proficiency in using hand tools.
• Demonstrated ability to complete assignments with little to no supervision.
• Previous experience in gas, electric, plumbing, and/or steam repairs is an asset.
• Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related field.
• Strong organizational skills and a proactive, team-oriented mindset.
• Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.

• Attractive compensation…