Access Program Coordinator

Title
:
Open Access Program Coordinator

Location
:
Manchester, NH

Job Type
:
Full-time (40 hours/week)

Everyone deserves to feel healthy both body and mind. Here at The Mental Health Center, we’re committed to helping you understand mental illness and get on the road to recovery. Our programs and services aim to restore health and improve quality of life. We believe each staff member plays an integral role in fulfilling our mission to provide the highest quality of care possible.

We know our employees are the key to our success, and we currently have job opportunities available so YOU too can become part of our successful, energetic, and dedicated organization!

The Open Access Program Coordinator provides leadership and oversight for intake services and related community-based programs, including the Community Connections Mental Health Court Program and other court diversion or community partnership initiatives. This position oversees operations, supervises master’s-level clinicians, and ensures high-quality assessment, diagnosis, disposition, and referral services for individuals across the lifespan who are seeking treatment.

The role serves as a liaison to courts, treatment providers, community organizations, and internal programs to support coordinated care, appropriate diversion, and effective access to behavioral health services. The Open Access Program Coordinator may also participate in consultation, education, presentations, speaker’s bureau activities, supervision toward licensure, and Quality Improvement initiatives.

• Provide clinical supervision, diagnostic supervision, and programmatic oversight for master’s-level clinicians completing assessments, diagnoses, treatment recommendations, and dispositions for patients across the lifespan.
• Oversee open access program operations to ensure timely access, accurate clinical documentation, appropriate triage, diagnostic clarity, and effective referral or placement decisions.
• Supervise and support clinicians in evaluating clinical presentation, risk, level of care needs, treatment readiness, and appropriate disposition for individuals seeking services.
• Provide oversight of the Community Connections Mental Health Court Program Position, which includes; court diversion activities, program workflows, participant outcomes, and collaboration with court and community partners.
• Serve as a liaison between internal behavioral health programs, community providers, courts, social service agencies, and other community-based programs to promote coordinated care and appropriate service linkage.
• Monitor program outcomes, operational effectiveness, and compliance with applicable policies, clinical standards, documentation requirements, and program expectations.
• Participate in Quality Improvement activities, including review of program data, identification of trends, development of corrective actions, and implementation of process improvements.
• Provide consultation to staff, community partners, and stakeholders regarding intake processes, diagnostic considerations, diversion pathways, and treatment access.
• May participate in education activities, speaker’s bureau presentations, community outreach, and training related to behavioral health, intake services, court diversion, and community collaboration.
• May provide supervision of employees working toward professional licensure, consistent with licensing board requirements and organizational policy.

• Clinical leadership and sound diagnostic judgment
• Ability to supervise, coach, and develop clinical staff
• Program oversight, outcome monitoring, and operational problem solving
• Strong relationship-building with courts, providers, and…