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Information & Referral Specialist Granite United Way · Manchester, NH
Job in
Manchester, Hillsborough County, New Hampshire, 03103, USA
Listed on 2026-10-02
Listing for:
QuickCruit, Inc.
Full Time
position Listed on 2026-10-02
Job specializations:
-
Social Work
Human Services/ Social Work, Community Support Services, Community Health, Family Advocacy & Support Services
Job Description & How to Apply Below
· Manchester, NHTailor My Resume Start free. No credit card.### About the Job
* Remote option available if the candidate lives 1+ hours from Manchester (NH Residents only). Monthly office visits required. H ybrid option available otherwise (2 days in office, 3 days remote)
Are you a strong communicator who enjoys collaborating with teammates in person and remotely to support the needs of the community? Are you someone who can can lead conversations with empathy while maintaining clear, healthy boundaries? We’re looking for a resilient professional like you to join our 211 team!
This role is a great fit for someone who brings heart to their work and has experience working or volunteering with vulnerable populations. Our ideal candidate will be reliable and able to navigate challenging situations with confidence and compassion. If this sounds like you, submit your resume today, and our hiring team will be in touch!### About the company
Granite United Way (GUW) strengthens families and communities by creating connections and removing barriers. One of the ways GUW supports the community is through 211 NH—a free, confidential, and accessible 24/7 helpline helping people navigate health and human services, food sources, housing needs, government assistance programs, recovery supports, and more.### About the role Information and Referral Specialists are responsible for effectively assessing caller needs and providing appropriate information and local service referrals.###
Responsibilities
* Answer phone calls to provide information/referral services, including intakes, screenings, and referrals
* Assess callers’ needs and determine the appropriate level of intervention
* Utilize the 211 resource database to provide/record information about accessing social services
* Assist callers who speak different languages by utilizing the Language Line
* Participate in group discussions, team meetings, and trainings to build skills and strengthen team connections
* Other administrative tasks as assigned### This Is a Great Fit for you If you Have
* Experience with vulnerable populations
Posted2 days agoJob Type Full-time Location
* Manchester, NH
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