Dispatcher, Customer Service​/HelpDesk

Dispatcher

Capital Waste Services (CWS) is a leading provider of solid waste and recycling services across the Southeast. We are committed to delivering safe, reliable, and customer-focused service. Our team members are the foundation of our success, and we foster a collaborative, high-integrity work environment with opportunities for growth.

The Dispatcher plays a critical role in daily operations by coordinating communication between drivers, operations, and customer service to ensure efficient route execution and timely service delivery. This position is responsible for dispatching drivers, resolving service issues in real time, and maintaining accurate operational and customer records.

Key Responsibilities

• Communicate with drivers throughout the day to provide routing instructions, updates, and support
• Monitor route progress and proactively address delays, missed pickups, or service issues
• Adjust routes as needed to maintain service efficiency and customer satisfaction
• Coordinate with operations leadership to ensure timely service completion

Customer Service & Issue Resolution

• Respond to customer inquiries, service requests, and complaints in a professional and timely manner
• Investigate and resolve service issues such as missed pickups or delays
• Communicate service updates and resolutions to customers as needed

Administrative & Data Management

• Enter and maintain service orders, route data, and customer information in company systems
• Review daily reports and assist with route scheduling and adjustments
• Maintain accurate customer records, contracts, and service agreements
• Support billing and collections processes as needed

Cross-Functional Coordination

• Work closely with drivers, route managers, sales, and customer service teams to ensure seamless operations
• Assist with onboarding new accounts and transitioning service agreements from sales to operations
• Support operational goals by maintaining workflow accuracy and responsiveness

Qualifications

Required

• High School Diploma or GED
• 1+ year of customer service, dispatch, logistics, or call center experience
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced, high-volume environment

Preferred

• Experience in waste management, transportation, or route-based operations
• Familiarity with dispatch or routing systems
• Experience working with drivers or field personnel

Knowledge, Skills & Abilities

• Excellent customer service and conflict resolution skills
• Strong organizational and time management abilities
• Ability to prioritize tasks and adapt to changing operational needs
• Proficiency in Microsoft Office (Excel, Outlook, Teams) and internal systems
• Strong attention to detail and data accuracy

Work Environment

• Office-based, in-person role
• Frequent communication with drivers and field personnel
• Fast-paced, high-volume operational environment

Physical Requirements

• Prolonged periods of sitting and computer use
• Ability to communicate effectively via phone and radio systems
• Occasional lifting, bending, or filing as needed

Why Join Capital Waste Services

• Competitive compensation and benefits
• Stable, growing company in the environmental services industry
• Opportunity for career advancement
• Safety-first culture with strong operational support

Equal Opportunity Employer

Capital Waste Services is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to protected status.