Service Mentor

Service Mentor ABOUT US

Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

Provides oversight and instructions to newer, developing technicians. Maintains personal work-load while assisting & verifying service trainee work processes. Recommends alternative techniques and approaches to service & repair.

• Evaluate & troubleshoot customer and company equipment for repairs.
• Perform repairs or maintenance to customer or company equipment in a timely manner.
• Research & interpret components, diagrams and systems for equipment repairs.
• Respond to customer inquiries related to service.
• Review, advise on & approve trainee progress and work performed.
• Works independent of supervision on assigned tasks. Moves between projects as scheduling requires.
• Uses personal and company tools/resources effectively.
• Demonstrates troubleshooting aptitude by thinking through problems.
• Completes reports, documentation, and other paperwork accurately and on time.
• Performs tasks with highest level of quality.
• Able to work a flexible schedule, including nights, weekends and on-call hours as required.
• Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks
• May work in situations where hazards may be present
• Other duties as assigned

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

• Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred. High school diploma required, college and/or technical education preferred.
• Seven or more years of previous hands‑on equipment diagnostics and advanced troubleshooting experience working on construction equipment, including Caterpillar, Deere, Case, Komatsu, etc. Candidates with limited equipment experience, but with strong engine experience will be considered.
• Able to work a flexible schedule, including nights, weekends and on-call hours as required.
• Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
• Sense of urgency and self‑initiative, and the personal drive for success.
• Excellent communication skills.

• Service Technician training and/or equipment service and maintenance training through accredited technical schools, dealerships or manufacturer factory training preferred. High school diploma required, college and/or technical education preferred.
• Seven or more years of previous hands‑on equipment diagnostics and advanced troubleshooting experience working on equipment, including Caterpillar. Candidates with limited equipment experience, but with strong engine experience will be considered.

• Must be able to communicate via email effectively and efficiently (MS Outlook, Word, Excel, etc.)
• Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software and/or technologies.
• Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
• Sense of urgency and self‑initiative, and the personal drive for success.
• Excellent communication skills.

At Thompson Machinery, we believe that great benefits are more than just perks‑they're essential for employee well‑being and success. We've designed a benefits package that…