Spa Receptionist - King Street Townhouse

Spa Receptionist - King Street Townhouse (Full Time)

Join to apply for the Spa Receptionist - King Street Townhouse (Full Time) role at THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Location
:
Manchester City Centre Position
:
Full-Time, Permanent Hours
: 40 hours per week, variable shifts including evenings and weekends Salary
:
Competitive, reflecting your skills and experience

We are currently recruiting for an experienced Spa Receptionist to join us at King Street Townhouse Hotel. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions.

As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events.

• Welcoming members and guests to the spa
• Ensure guests receive a warm welcome to the premises and provide a high level of hospitality, showing guests through to the relaxation areas
• Have an in-depth knowledge of all treatments that the Spa offers and be able to explain and upgrade them to the guests
• Answer phone calls from prospective customers and clients, taking reservations
• Complete administrative tasks such as filing and photocopying
• Respond to requests for help and information
• Process bookings & inquiries
• Ensure that all bookings are confirmed and booked in such a way to maximise revenue
• Ensure there are sufficient stocks of laundry and retail products at all times
• Ensure relaxation room, pre-treatment room, changing and thermal facilities are kept clean, tidy and fully stocked

• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills

• Exclusive room rates for you and your family
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa
• Up to 50% off on THG brands (Myprotein, Look fantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content – all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.…