Hospitality Team Member

Hospitality Team Member – YHA (England & Wales)

Join our team at YHA Manchester, located in the historic Castlefield area of Manchester.

Position:
Permanent, flexible contract. Minimum 20 hours per week.

Pay: £12.21 per hour, rising to £12.71 per hour from 1 March 2026 in line with the National Living Wage (applies to all, including those under the age of 21).

As a Hospitality Team Member, you will play a key role in making our guests' experiences memorable. Your day‑to‑day duties may include:

• Providing great customer service to all our customers, members, and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check‑ins and check‑outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride.

• Experience working face‑to‑face with customers.
• Experience working in a team to achieve a common goal.
• Excellent timekeeping, with flexibility to cover different shifts and punctual, able to work to deadlines.
• Ability to manage varying pressures, including peaks in workload demands, prioritise, and deal with conflicting duties.
• Knowledge and understanding of the core purpose of YHA.
• Demonstration of YHA's HEART values and the ability to bring them to life in everyday work.

• 10 nights free hostel stays per year for you and up to 3 friends or family.
• Access to YHA staff discount and cash‑back portal.
• Free YHA Membership each year.
• Access to support via our Employee Assistance Program.

Submit your CV and complete the application form via our job website. If you need any assistance, please email us. We aim to contact shortlisted candidates within a reasonable time after the closing date. If you require reasonable adjustments during the recruitment process, please let us know.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.