Front Office Supervisor - Equinox Golf Resort & Spa

Front Office Supervisor - The Equinox Golf Resort & Spa page is loaded## Front Office Supervisor - The Equinox Golf Resort & Spalocations:
The Equinox Golf Resort & Spa, Manchester Village, VT 05254time type:
Full time posted on:
Posted Todayjob requisition :
R0058018
** Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
**** Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
**** Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
**** Check out*
* ** for more information on our great company!
** About our property:

Escape to The Equinox in Vermont and experience the best of all seasons. From exhilarating outdoor adventures to serene moments of relaxation, our resort offers a range of activities for every time of year. Discover the joys of summer, embrace the beauty of winter, and immerse yourself in a world of four-season fun at The Equinox.

What you will have an opportunity to do:

We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:
* Provide exceptional customer service by being engaging and taking sincere interest
* Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
* Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
* Supervise daily shift process ensuring all team members adhere to standard operating procedures
* Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
* Works closely with Maintenance, Housekeeping and F&B teams to communicate and coordinate items to resolution
* Training all new Front Desk Agents, Concierge, Bell persons and Valet with a goal to provide exceptional customer service
* Be aware of, promote and sell special hotel programs
* Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
* Be knowledgeable of all emergency procedures and policies
* Maintain house bank
* Communicate all pertinent information to manager on duty
* Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
* Assist in scheduling as needed and filling in for team members as business requires

Qualifications:

* Must be available to work a flexible schedule to include nights, weekends and holidays
* High school diploma or equivalent
* Previous hotel or resort experience preferred
* A strong desire to make an impact on other people
*…