Hotel Night Manager - King Street Townhouse Hotel & Spa

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you'll go further, faster. What are you waiting for?

Location:

Manchester City Centre

Position:
Full-Time (40 hours/week)

Shift

Hours:

10:45 PM - 7:15 AM (5 days per week)

Salary:
Competitive, reflecting your skills and experience

King Street Townhouse Hotel is seeking a dedicated hospitality professional with leadership skills and a passion for excellence. As a Hotel Night Manager, you will oversee night operations, ensuring outstanding service for our guests.

The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester's iconic town hall. The hotel prides itself in its reputation for special events and occasions.

As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events. Explore more about King Street Townhouse Hotel here.

• Manage night shift processes and front desk operations
• Train and guide front desk team members
• Address guest inquiries and provide concierge services
• Conduct administrative tasks, including night audits
• Act as the manager on duty in the absence of senior management
• Welcome guests, manage bookings, and allocate rooms
• Handle phone inquiries, take messages, and respond to requests
• Ensure prompt payments and prepare room billsli>
• Liaise closely with other departments

• Exclusive room rates for you and your family
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa
• Discounted membership at Hale Country Club & Spa
• Up to 50% off on THG brands (Myprotein, Look fantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability

The successful applicant will have/be:

• Experience in a 5-star luxury hotel as a Night Manager, Reception Supervisor, or Hotel Concierge
• Proactive, physically active, and able to work at a fast pace
• Enthusiastic and positive, promoting a welcoming atmosphere
• Detail-oriented with a commitment to high standards
• Flexible with shift patterns, including nights and weekends
• Demonstrated enthusiasm for the King Street Townhouse brand

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real‑world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG's fast-moving, global brands. It's an incredibly exciting time to be joining the team. Explore more about THG here.

To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities - we'd love to hear from you!

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.