Assistant Front of House Manager

Join the UK’s most dynamic collection of hotels and restaurants At Edwardian Hotels London, it is the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always being Quality-Driven.

We are looking for talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only can exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards. At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work.

Our commitment to the wellbeing and development of our people is at the fore front of our culture.
An amazing opportunity to join The Edwardian Manchester hotel as Assistant Front of House Manager. This role reports to the Front Of House Manager.

As Assistant Front of House Manager you will play a key role in ensuring the smooth and efficient running of all Front of House operations. You will support the Front of House Manager in leading the reception, concierge, guest relations and lobby teams consistently delivering the most flawless standards whilst offering a warm and welcoming atmosphere for every guest. You will;

• Oversee day to day Front of House operations ensuring a seamless guest journey from arrival to departure.
• Lead, develop and motivate the Front of House team to give exceptional service.
• Resolve guest queries and challenges professionally ensuring complete guest satisfaction.
• Support the recruitment, onboarding and training of new team members.
• Manage department rotas, performance standards and service quality.
• Ensure compliance with hotel policies and brand standards.
• Collaborate closely with Housekeeping and F&B to maximise the guest experience and operational efficiencies.

• Previous experience in a supervisory or Assistant Manager role within a 4 or 5 star hotel.
• A genuine passion for guest experience and luxury hospitality
• Strong communication skills with the ability to build rapport effortlessly
• A calm and confident approach when handling challenges
• A proactive hands on attitude with the ability to inspire your team

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.