Hospitality Team Member

Manchester and Warrington Area Quaker Meeting (a registered charity) and our trading subsidiary, Quaker Trading (Manchester and Warrington) Ltd are recruiting for new members of the hospitality team.

We run an ethically-focused business, hiring out meeting rooms and conferencing facilities to a wide range of groups and organisations, in order to support Quaker work. The purpose of the hospitality team is to welcome room users and support their use of the spaces and equipment that they have booked. This includes setting up and clearing away room layouts, serving and clearing up drinks and buffets, setting up audio visual equipment and a range of other tasks.

Hospitality staff are never asked to work alone but will often take shared responsibility for the building with one other person.

• A regular working pattern will be agreed at appointment
• Shifts available for this recruitment cover Monday to Thursday 4-10pm and Saturday 9am-6pm, worked over a repeating four-week rota.
• Training shifts (fully paid) may need to additionally take place between 7am and 3pm on weekdays.
• Optional overtime (paid at the usual hourly rate) may be available at other times.

• Generous annual leave and bank holiday allowances.
• 7% employer pension contribution (subject to a minimum 1% employee contribution).
• Optional annual leave purchase scheme.
• Generous sick pay, dependency and parental leave arrangements.

• At the start of each shift, check the diary sheets and set up furniture in all rooms according to the layouts requested.
• Set up any equipment pre-ordered by customers.
• For customers with stored items, deliver these to the meeting room.
• Check each room before customers arrive, ensuring it is clean and tidy with everything in place.

• Be the friendly, welcoming face of the organisation, including acting as the first point of contact for room users, those attending events and members of the public. This includes operating and occasionally updating the information screen as well as taking and passing on messages.
• Be part of the customer-focused culture within the organisation, where we endeavour to say yes and find appropriate solutions for the customer.
• Help customers operate our audio visual and other equipment when needed (training will be provided).
• Pass on all customer feedback, positive or negative, to your supervisor or line manager.
• Receive and record occasional cash, cheque or card payments.

• Prepare trays of pre-ordered hot drinks and deliver these to meeting rooms at the agreed times.
• Set out pre-prepared buffets at the agreed times.

• When rooms are vacated, empty bins, clear away any equipment or catering items that have been used and rearrange furniture as required by the next group due in this room.
• Clear, wash and put away catering items.
• Keep all areas clean and tidy, collecting rubbish and putting bin bags out for collection when closing the building.

• When closing the building, complete the locking up procedure in full and leave the building secure.
• When opening the building, ensure that all fire exits are clear and unlocked.
• Complete and record daily food safety checks and other health and safety checks as required.
• Ensure all common areas are kept tidy and free of hazards.
• Act as fire marshal in the event of a fire alarm.
• Pass on any issues or concerns to managers for action.

• Actively participate in training and development, working with your line manager to identify your own training and learning needs.
• Attend team and staff meetings as required.
• Follow all internal policies and procedures, as described in the Staff Handbook or issued in an equivalent format.
• Respond to visitors enquiring about Quakers: give them basic information; introduce them to others who might speak with more knowledge or depth; and give them appropriate literature or websites to visit.
• Any other tasks reasonably requested by your line manager or the Executive Officer.

• Physical ability to move tables, chairs and trolleys,…