Cluster Reservations Agent

As our Cluster Reservations Agent, you'll be responsible for overseeing the reservations process from start to finish for our guests. You'll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented.

You'll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.

• Extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills:
  You'll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem‑solving skills:
  You'll need to have strong analytical and problem‑solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail:
  You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You'll be able to identify and resolve any issues that may arise and analyse complex data.
• Industry experience:
  You'll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'.

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Located immediately opposite Terminal 2 at Manchester International Airport. The hotel is positioned just a few yards from the terminal entrance and within minutes walk of Terminals 1, 3 and the railway station. We're in the perfect spot if you're travelling for business or leisure. Planning to visit Manchester City Centre? You can be there within 20 minutes from leaving the airport, on the direct train connection.

Likewise the hotel is less than a mile from Junction 5 of the M56. When you step into the hotel, you are welcomed into the contemporary Open Lobby, which combines the front desk, lobby, restaurant, bar, lounge and business centre into one versatile, stylish area. In addition, the stunning restaurant, Firin is the culinary heart of the hotel, a modern vision of the traditional Istanbul pide salon.

Modern Turkish casual dining crafted around impressive theatre kitchen. 280 modern bedrooms are offered across six floors. Our contemporary, spacious bedrooms feature floor-to-ceiling windows, with many providing views of the airport runway and include a range of double, twin, family, executive and accessible while the southern corner of the sixth floor offers a spectacular suite with an exterior terrace. The fitness suite is located on the 7th floor.

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions