Deputy General Manager

Overview

The Deputy General Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values.

At all times, you will treat others around you with respect, dignity and fairness.

As a Deputy General Manager, you ll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you ll be stepping into a busy role! You ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests  expectations.

We re looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!

• Set guest satisfaction targets and ensure these are met, using guests  feedback and surveys
• Lead from the front and get stuck in - you re the face of the hotel operation!
• Regularly inspect rooms to ensure our product is to brand standard
• Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career
• Collaborate with your local HR team to host engaging activities for your team
• Host weekly operations meetings to discuss events and groups - you ll liaise with the Meetings & Events team to ensure your hotel is ready to deliver!

• A strong F&B background
• Boutique/Luxury Hotel Experience
• Opera Cloud/Micros experience

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you ll be on track for a brilliant future in Hospitality!