Night Concierge

Night Concierge

Hourly Rate
: £13

Contract
:
Permanent, 27 hours per week

Working Hours
: 9pm – 6am, preferred days of work - Friday, Saturday, Sunday

Vita Uhaus are redesigning how our residents live in the city. Spaces are created to transform work/life balance and our services take care of the finer details, so residents enjoy more of each day effortlessly. We’re looking for our next Night Concierge to deliver a luxury, home‑from‑home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards throughout the night.

• Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard. – Cleaning will account for a significant period of the Night Concierge duties.
• Conduct block walks every 4‑6 hours surveying and reporting every area of the building.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
• Manage & store parcels correctly to allow residents to easily access deliveries as required.
• Be the main point of contact for any potential incident or emergency that may occur onsite.

• Manage room turn arrows, check‑in and check‑outs.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.

• An experienced customer service professional, well‑versed in delivering premium experiences to residents & guests.
• Previous Concierge experience would be an advantage.
• Previous experience of working independently through the night would be helpful.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Night Concierge must be technologically astute.

• Vita Uhaus operate a multi‑cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi‑lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility:
  Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Night Concierge is imperative to be available as required to ensure continuous service to residents.

• Holidays – Holidays are paid on a pro‑rata basis which is reflective of hours worked. Day Concierge will receive 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.
• Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
• Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
• Royal London Pension – We care about our people…