Receptionist, Hospitality ​/ Hotel ​/ Catering

Overview

Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day.

Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check‑in and check‑out processes, you’ll be offering guests the real 5‑star treatment at our hotel.

Required software experience:
Opera Cloud
2.5

Operate the check‑in and check‑out process with a real 5‑star treatment for guests.

Use your knowledge to provide local recommendations and guide guests.

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Have top‑notch organisational skills
• Be dependable, and a reassuring influence for guests

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company‑wide recognition scheme: earn vouchers to spend on high‑street shops
• Talent referral scheme
• Thank You Week: ice‑cream trucks to yoga classes and many more
• Wellbeing Calendar
• Ongoing job‑related training programmes with clear paths for progression

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, come join us guest care training and wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in hospitality!

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability and provide opportunities to ensure everyone can fulfil their potential at work.

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!