Night Receptionist

What is in it for you?

As part of the Aimbridge team, you will have access to industry‑leading benefits that include:

• Industry‑leading training and leadership development opportunities
• Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa
• Access to Stream – up to 40% pay as it is earned and automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty

As our Night Receptionist you’ll be responsible for providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, and booking reservations. You’ll need to maintain a clean and organised front desk area, possess excellent communication and interpersonal skills, and be knowledgeable about hotel policies and amenities.

As an integral part of night‑time operations in the hotel, your role extends beyond the front desk. You’ll support operations in food and beverage, maintenance and other areas that require your first‑class customer service skills and exemplary teamwork. This role is unlike any other in our hotel and offers development opportunities across all departments.

You’ll play a crucial role in ensuring that guests have a first‑class enjoyable and comfortable stay.

• Attention to detail: it’s essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well‑maintained.
• Communication skills: it’s important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues.
• Customer service skills:
  You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner.
• Organisational skills: it’s important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
• Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
• Teamwork: you’ll be a first‑class team player ready to work in tandem with all other operational colleagues in the hotel.

Please note that we will only be accepting applicants who are age 18 or above for this role