Night Porter​/Receptionist

Ensure every guest feels welcome and secure while delivering exceptional service through the night at Holiday Inn Manchester City Centre
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If you enjoy providing a warm, professional welcome, handling guest enquiries, and keeping operations running smoothly, you’ll feel right at home with us.

We’re a busy 4-star hotel in the heart of Manchester, just minutes from Piccadilly Station, and we’re looking for a Night Receptionist to support our guests and hotel operations during the night shift.

• Greet and assist guests arriving late or departing early
• Handle check-ins, check-outs, and reservations efficiently
• Respond to guest enquiries with warmth and professionalism

• Monitor hotel safety and security throughout the night
• Ensure all areas are secure and report any incidents promptly
• Support Operations by assisting with night audits and reporting
• Prepare and set up meeting rooms in line with event requirements, including room layouts, equipment, refreshments, and general presentation standards
• Ensure meeting and public areas are clean, organised, and ready for the following day’s business

• Maintain accurate guest records and reservations
• Process payments, invoices, and other administrative tasks
• Communicate important information to the daytime team to ensure smooth handovers

• Experience in hotel reception, customer service, or a similar role
• Excellent communication skills with a friendly, approachable manner
• Strong organisational skills and attention to detail
• A proactive, problem-solving approach with a focus on guest satisfaction
• A hands-on attitude and willingness to support operational tasks, including meeting room set-ups

• Discounts across retail, restaurants & entertainment
• Free onsite gym
• Global IHG Friends & Family hotel discounts
• Meals provided on duty
• Opportunities for development and career progression
• Recognition and incentive schemes

If you’re reliable, enthusiastic, and ready to support our guests and hotel operations through the night, we’d love to hear from you.