Community Manager

We’re looking for an experienced Community Manager to join our outstanding Rapport team in central Manchester. Our client is a rapidly growing, globally recognised American banking and financial services organisation. This role offers an exciting chance to support a major global‑alignment project while delivering an exceptional, hotel‑inspired service experience to all key stakeholders. You’ll be joining a collaborative EMEA team of 24 and continuing to expand.

Despite being spread across the region, the team works closely together and is eager to welcome a new member. In this role, you’ll be a vital presence on‑site, fostering a positive, engaged workplace community, supporting employee satisfaction, and addressing any day‑to‑day challenges that arise.

Type of contract:
Full‑time, Permanent

Hours:

40 per week (Monday‑Friday; on a shift rota basis between 8 AM – 5:30 PM).

• Financial Freedom:
  Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
• Secure Your Future:
  Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:
  Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally:
  Unlock endless learning and development opportunities to elevate your career.
• Celebrate Excellence:
  Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:
  Take one paid day off annually to support a cause you’re passionate about.

• Driving local engagement and increasing staff satisfaction through on‑site initiatives.
• Being the on‑site presence of Facilities, Hospitality, and Concierge services across all floors.
• Helping drive local strategy, GCED initiatives, culture and programs creating relationships with key stakeholders.
• Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the client’s time.
• Providing a "one stop shop" for all on‑floor‑related issues, all hospitality and concierge services, managing a high‑volume workload.
• Ensuring the correct H&S procedures are followed and documented, including but not limited to H&S checks, fire awareness procedure, emergency contacts, incidents/accidents/near‑miss procedures.
• Managing any complaints or concerns and liaising with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable.

• Share our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• Be engaging and able to create immediate rapport with key stakeholders (e.g., clients, visitors, VIPs).
• Display excellent personal presentation and interpersonal skills.
• Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow.
• Be creative, ability to think outside the box and present innovative ideas and solutions.
• Demonstrate confidence when dealing with complaints/issues.
• Be calm and decisive under pressure, while also being confident and having discretion and diplomacy.
• Ideally have previous customer service experience in a similar setting (e.g., corporate, luxury hotels or airlines).