Hotel Services Lead

Hotel Services Lead

Beaumont Hospital, Bolton

Full time, 37.5 hours per week, permanent

Salary:
Up to £28,300.00 per year (depending on level of experience, training and qualification)

We have an opportunity for a Hotel Services Lead to join the team in the Hotel Services department. This full‑time role requires covering a flexible shift pattern.

• Manage and support the Portering and Housekeeping teams to ensure timely and professional delivery of services across all areas of the hospital.
• Oversee core portering duties, including patient and goods movement, site security, and gas management, where applicable.
• Ensure all housekeeping services, including room and theatre cleaning, laundry handling, and room setup, meet policy and infection prevention standards.
• Act as a key point of contact for patients, visitors, and consultants, managing feedback on hospitality services and ensuring satisfaction.
• Ensure staff compliance with all mandatory training and that service delivery adheres to hospital policies and health & safety regulations.
• Promote a culture of continuous improvement and quality assurance within the team.

• Previous experience managing operational teams within hospitality or healthcare environments.
• Strong interpersonal and communication skills.
• A basic understanding of MS Excel and administrative processes.
• A hospitality or facilities services qualification (desirable).
• An understanding of cleanliness and infection control standards in a clinical or hotel setting.
• A proactive, hands‑on approach with a commitment to delivering excellent customer service.

Circle Health Group offers competitive starting salaries and a range of employee benefits:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme covering pre‑existing medical conditions
• Friends & Family Hospital Discounts
• Family‑Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non‑contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support wellbeing
• Employee recognition programmes
• Industry‑leading training and development opportunities

Circle Health Group is committed to creating a diverse workforce and offering inclusive opportunities for all colleagues.