Front Office Manager

The front office = the heart of every single one of our hotels. It’s the team who first greets guests when they step inside Treehouse, Manchester, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone.

Not to mention an almost instinctive desire to enhance the stay of every single guest.

We’re currently seeking an impossibly charismatic Front Office Manager at our Treehouse, Manchester. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we’d love to hear from you.

• Passionate about hotel operations and guest service with a minimum of 2 years’ experience working in a Front Office Management role, preferably within an upper upscale or luxury hotel environment.
• Committed to upholding brand standards, policies, and procedures while continuously seeking opportunities to enhance the guest experience.
• Advanced knowledge of front office operations, a strong leader, and a proven track record in guest and team member engagement and financial performance.
• Proven ability to lead, motivate, and support front office team members to ensure consistent service excellence and operational efficiency.
• Excels in verbal and written communication, with the ability to interact professionally with guests, colleagues, and senior management.
• Is flexible and willing to meet the demands of a 24-hour operation.

Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. There are two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore.

We are about playfulness and freedom.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Inclusive & equitable work environment for all
• Team Member recognition programs
• Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year
• Earth day giving back activities.
• Cycle Schemes
• Life Harmony: a refreshed look at agile working.
• Health & Wellness programs throughout the year
• Discounts across our properties and venues worldwide for all team members
• Paid Breaks for leaders.
• Enhance holidays
  - Up to 33 days for all
• Optional private medical schemes with optical and dental
• Paid sickness absence for all
• Increased pension scheme offering
• Career Advancement:
  We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
• Wagestream financial planning services
• Recommend and friend schemes.
• Free food on shift in the best team heart-of-house spaces in Manchester.

It’s 1 World

Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.

Starwood Hotels is an Equal Opportunity Employer.