Restaurant Head Host

About the role

As Head Host, you will lead the guest arrival and hosting experience across our premium restaurant environments, shaping the first and last impression of our brand.

This is a role rooted in elevated, lifestyle-led hospitality — creating a sense of welcome that feels personal, intuitive and effortless. You will set the tone from the moment a guest arrives, curating a seamless journey that reflects the quality and ambition of our venues.

However, this role also requires agility. On event and matchdays, the environment transforms — shifting into a dynamic, high-volume VIP hospitality operation. You will lead this transition, ensuring that even at scale, the experience remains polished, controlled and guest-focused.

Working closely with Restaurant Managers, Reservations, and Front of House teams, you will balance precision and personality — delivering both refined dining experiences and exceptional large-scale service.

Lead the hosting function across restaurant venues, delivering a confident, warm, and highly polished guest welcome. Act as the face of the venue, creating a strong sense of arrival while building meaningful guest relationships and delivering personalised experiences for both returning and VIP guests.

Own and lead the Seven Rooms platform as a key commercial and operational tool, ensuring effective management of reservations, table configurations, pacing, waitlists, cancellations, and guest communications. Use data and reporting to forecast demand, maximise covers, enhance guest experiences, and support wider business objectives.

Lead the transition from premium dining to high-volume VIP hospitality during matchdays and major events, ensuring guest experience remains seamless in fast-paced environments. Maintain strong floor presence while coordinating with operational teams to manage guest flow, service standards, and operational delivery.

Lead, coach, and inspire the host team to deliver consistently high standards while embedding a modern luxury hospitality approach. Support recruitment, onboarding, training, and development, acting as a role model for service excellence, professionalism, and brand representation.

Maintain exceptional presentation standards across all guest arrival points while creating a welcoming and energetic front-of-house environment. Drive consistency in service style, communication, and overall guest interaction.

Work closely with Restaurant Managers, Events, Bars, Marketing, and Guest Experience teams to deliver a joined-up guest journey and support activations, loyalty initiatives, and commercial performance. Ensure all guest data, reservations, and front-of-house operations are managed in line with GDPR, health & safety, and company procedures.

• Experience in a senior host, maître d’, or guest experience leadership role within premium or lifestyle hospitality environments
• Familiarity with reservations platforms (e.g. Open Table, Seven Rooms or similar)
• Strong understanding of front-of-house operations and guest journey management
• Exceptional interpersonal skills, with a natural presence and ability to engage a diverse guest profile
• Highly organised, with the ability to manage reservations, flow, and pressure in fast-paced environments
• Proven experience leading and developing teams
• Calm, composed, and solutions-focused, particularly in high-pressure service moments
• Experience with in luxury, lifestyle, or members’ club environments (e.g. Soho House-style service)
• Experience in high-volume, event-led or stadium hospitality environments
• Experience managing VIP guests and premium service environments

• Private Medical Insurance (Vitality) – including Virtual GP access and rewards
• Group Life Assurance – 4x salary paid to your nominated beneficiary
• Birthday Day Off – an extra day to celebrate
• Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
• Employee Assistance Programme & Wellbeing Platform – including…