GiGi's Ma tre D

Ma tre D'

The Dining Room, Gi Gi

THE ROLE

At GiGi, the room is everything. Warm, theatrical, of an era. Old-school hospitality with soul. The Ma tre D' is the architect of the guest experience - the person who sets the tone from the moment a guest arrives to the moment they leave, changed.

This is a role of real craft. You will manage the dining room with precision, grace and personality. You will know your regulars by name and make first-timers feel like they have always belonged here. You are the conductor. The room is your orchestra.

WHAT YOU WILL DO

- Own the guest journey from reservation to farewell - every moment is your responsibility

- Manage reservations, seating plans and the flow of service throughout each service

- Lead, brief and inspire the front of house team to deliver exceptional, warm and knowledgeable service

- Build and maintain relationships with guests; recognise regulars and personalise their experience

- Work closely with the kitchen and bar to ensure seamless timing and communication during service

- Set and uphold the GiGi standard: the presentation of the room, the team's appearance, and the quality of every interaction

- Handle guest feedback, complaints and special requests with grace and authority

- Support recruitment, training and development of the front of house team

- Manage day-to-day operations including covers, pacing and floor management

WHO YOU ARE

- A natural host - warm, confident and completely at ease in a room

- Someone who understands what it means to make an occasion feel like an occasion

- Meticulous about detail without ever letting it show; effortless under pressure

- A leader who commands respect through excellence, not authority

- Passionate about Italian food, wine and the ritual of dining

- Someone who reads a room instinctively - knowing when to engage, when to step back

- Proud of the profession. You believe great hospitality is an art form

EXPERIENCE

- Proven experience as a Ma tre D', Restaurant Manager or senior front of house leader in a high-quality dining environment

- A track record of delivering exceptional, personalised guest experiences

- Experience managing a team and running a dining room at pace

- A genuine love of Italian food and wine culture is a distinct advantage

Built for the pleasure of a long Italian evening.

To express your interest, please get in touch.