Assistant Manager

Overview

The Assistant Manager role in Manchester involves supporting the Catering Manager with planning and delivering catering services for conferences, exhibitions, hospitality functions, and live events. This temporary position offers a competitive salary. You will lead hospitality teams, coordinate staff schedules, and uphold service standards to ensure events meet client expectations.

• Support the Catering Manager in the successful delivery of all catering operations across conferences, exhibitions, hospitality functions and events.
• Lead, coach and motivate supervisors and hospitality teams, ensuring they are fully briefed, supported and performing to the highest standards.
• Plan and coordinate staffing rotas to ensure efficient resource allocation while maintaining exceptional customer service.
• Act as deputy to the Catering Manager, taking responsibility for catering operations in their absence.
• Build strong working relationships with clients and internal teams to ensure seamless event delivery.
• Deliver consistently high levels of customer service and identify opportunities to enhance the guest experience.
• Drive additional sales by confidently upselling catering products and services where appropriate.
• Support Front of House operations to ensure successful delivery of client events.
• Ensure all team members are fully briefed on event requirements and customer expectations.
• Monitor stock and equipment levels, maintain accurate stock records and support stock control processes.
• Manage purchase orders and ensure accurate financial administration, including cash handling and till procedures.
• Maintain compliance with company policies relating to food safety, health and safety and operational procedures.
• Support continuous improvement initiatives and contribute to delivering consistently high-quality hospitality experiences.

• You'll be an enthusiastic hospitality professional who thrives in a busy events environment and enjoys leading teams to deliver exceptional service.
• Previous experience in a supervisory or assistant management role within hospitality, catering or events.
• Experience leading, motivating and developing teams.
• Excellent communication and organisational skills.
• Strong attention to detail and the ability to manage multiple priorities.
• A proactive and flexible approach with the ability to adapt to changing business needs.
• Confidence working collaboratively with clients and colleagues across different departments.
• A passion for delivering outstanding customer experiences.
• A valid Food Hygiene Certificate (desirable).
• Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability.

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