Head Housekeeper

Company Description

Didsbury House Hotel and Eleven Didsbury Park Hotel are two chic, individually styled Victorian townhouses located in the vibrant village of Didsbury in Manchester. Both properties are known for their unique character, intimate atmosphere, and high-quality guest experience. We offer popular event spaces that attract a mix of leisure and business guests throughout the year. Team members join a close‑knit hospitality environment where attention to detail, personalized service, and beautifully maintained surroundings are highly valued.

The Head Housekeeper role is a full‑time, on‑site position based in Manchester at Didsbury House Hotel and Eleven Didsbury Park Hotel. The Head Housekeeper oversees the daily housekeeping operations, ensuring all guest rooms, public areas, and event spaces are consistently clean, well‑presented, and maintained to brand standards.

• Lead and schedule the housekeeping team.
• Train new team members.
• Monitor quality and safety procedures.
• Manage linen, cleaning supplies, and equipment.
• Coordinate with the front desk and maintenance teams.
• Respond to guest requests promptly.
• Implement efficient cleaning routines during busy event periods.
• Perform hands‑on inspections of rooms and areas.
• Support the team on the floor.
• Maintain accurate records related to housekeeping activities.

• Proven experience in housekeeping within hotels or similar hospitality settings, including previous supervisory or team lead responsibilities.
• Strong leadership and people management skills, with the ability to train, motivate, and support a diverse housekeeping team.
• Excellent organizational and time‑management abilities, including skills in scheduling, prioritizing tasks, and managing workloads during peak periods.
• High standards of cleanliness and attention to detail, with solid knowledge of cleaning procedures, products, and health and safety practices.
• Effective communication skills for collaborating with front‑of‑house, events, and maintenance teams, and for interacting professionally with guests.
• Ability to work on‑site full time, including flexibility to cover weekends, evenings, and public holidays as required by hotel operations.
• Basic administrative and IT skills, such as maintaining records, using hotel systems, and managing inventory levels.
• Relevant housekeeping or hospitality qualifications are beneficial; prior experience in boutique or luxury hotels is an advantage.