General Manager

Salary: £35,000 + Performance Bonus of up to £5,000.

Location:

Salford, Central Manchester.

Hours:

40 hours per week.

Join the team at The Big Bakes, the UK's Number 1 baking event, and be part of creating unforgettable experiences. Our secret? A team that brings joy and excitement to our baking tents every day.

We’re all about making work a delightful place to be, combining high energy, strong leadership and exceptional guest experiences under one roof. If you love being part of a unique concept in a fast‑paced environment, and leading a team to deliver something truly special, then keep reading.

• Baking Experience for 4 after probation
• 50% off food and drinks
• 50% staff discount on up to 6 additional tickets per year
• £150 hospitality referral bonus and £250 baking referral bonus
• 24/7 counselling, legal and financial advice support
• 24/7 online GP access
• Your birthday off
• Two incredible team parties each year
• And plenty of cake

As General Manager of The Big Manchester Bake, you will take full ownership of site performance, team leadership and guest experience.

This is a hands‑on leadership role where you’ll set the tone on the floor while ensuring the venue runs smoothly and efficiently behind the scenes. You’ll balance operational excellence with atmosphere, creating a space where teams thrive and guests leave smiling.

The site includes a stunning on‑site café/bar and hosts private bookings, corporate events, brand activations and our famous 90‑minute baking sessions.

You will:

• Lead and develop a high‑performing hospitality and baking team
• Drive exceptional, high‑energy guest experiences
• Oversee day‑to‑day operations and maintain outstanding standards
• Manage stock, suppliers and overall site performance
• Work closely with central Operations, Sales and Marketing teams
• Identify opportunities to grow revenue and elevate the experience

We’re looking for a confident, people‑focused leader who thrives in fast‑paced hospitality or experiential environments.

You will be:

• Operationally strong and commercially aware
• A visible and motivating leader
• Calm under pressure and solutions‑focused
• Experienced in events, hospitality or competitive socialising venues
• Confident leading recruitment, performance management and team development

You know how to keep energy high, standards consistent and teams engaged - creating an environment where both people and performance rise together.

Manchester is a key city for experiential hospitality, and this role gives you real ownership within one of the UK’s most exciting live event concepts.

You’ll shape culture, drive performance and lead a venue that delivers memorable moments - and plenty of baking joy - every single day.