Front Office Manager

Overview

We are seeking a Front Office Manager for Treehouse Manchester. You will lead the front office team, deliver exceptional guest service, and manage daily operations to support a seamless guest experience and uphold brand standards.

• Lead, coach, and motivate front office team members to ensure consistent service excellence and operational efficiency.
• Supervise daily front desk operations, including guest check-in/check-out, reservations, and guest requests.
• Maintain high standards of guest contact and service quality, addressing issues promptly and effectively.
• Collaborate with other departments to deliver a cohesive guest experience and support property goals.
• Monitor and contribute to financial performance through efficient front office operations and cost control.
• Uphold brand standards, policies, and procedures while identifying opportunities to enhance the guest experience.
• Communicate clearly with guests, colleagues, and senior management, adapting to a 24-hour operation.

• Minimum of 2 years’ experience in a Front Office Management role, preferably in an upper upscale or luxury hotel environment.
• Strong leadership capabilities with a proven track record in guest and team member engagement and financial performance.
• Excellent verbal and written communication skills; professional interaction with guests, colleagues, and senior management.
• Flexible and able to meet the demands of a 24-hour operation.
• Commitment to upholding brand standards and procedures and to delivering exceptional guest experiences.

Within Treehouse Manchester, the environment blends playful, optimistic design with modern sensibilities. Guests enjoy attentive service, locally inspired amenities, thoughtful programming, and reimagined culinary experiences. The property features two restaurants, a rooftop bar, and a hidden lounge, with a culture that values inclusivity, care, and thoughtful service.

Starwood Hotels is an Equal Opportunity Employer. We are committed to non-discrimination on any protected basis under applicable law. If you require special accommodations, please contact People Operations.