Reservations Assistant Manager

# Reservations Assistant Manager at L'Enclume House## Reservations L'Enclume House## The Lakes Full time### Help Head-Up Our Reservations Team
** The Role
** As Assistant Reservations Manager, you'll support the Reservations Manager in the day-to-day running of the department, ensuring the smooth management of restaurant and accommodation reservations while maximising occupancy, revenue and guest satisfaction. You'll lead by example, support the Reservations team, and confidently step in and support the Reservations Manager when required.
** Please note this is a full-time, 45-hour contract role; we need somebody with flexibility to work some weekends and peak trading periods, including bank holidays.
**** Why Join Us
** Join an award-winning hospitality team where you'll play a key role in one of the UK's leading restaurant and accommodation businesses. Working alongside an experienced team, you'll have the opportunity to develop your career in a fast-paced, high-performing environment.

Alongside paid overtime, staff discounts and an employee referral scheme, you'll also benefit from wellbeing support including a Calm Premium membership, our Employee Assistance Programme and the Bike2

Work scheme. We're committed to helping our people grow, offering ongoing training, support with industry qualifications and genuine opportunities to build a long-term career within the Simon Rogan Group.
** What You'll Be Doing
** Supporting the daily operation of the Reservations department.

Managing restaurant and accommodation bookings across multiple diaries and booking systems.

Handling high volumes of telephone, email and online enquiries.

Maximising occupancy, revenue and guest satisfaction through effective booking management, upgrades, packages and upselling.

Monitoring availability and booking trends to support commercial performance.

Managing VIP reservations, complex itineraries and special requests.

Supporting, coaching and motivating the Reservations team.

Maintaining accurate reservation records and administrative processes.

Working collaboratively with operational teams to deliver a seamless guest experience.

Deputising for the Reservations Manager when required.
** What We're Looking For
**** Successful Candidates will have:
** Previous experience in an Assistant Manager or similar reservations leadership role within hospitality.

Experience managing both restaurant and accommodation reservations.

Strong knowledge of reservation and property management systems.

Experience managing multiple diaries, outlets and booking systems simultaneously.

A commercial approach with experience driving occupancy, revenue and upselling opportunities.

Excellent organisational skills with the ability to prioritise in a fast-paced environment.

Confidence handling VIP guests, complex bookings and high volumes of enquiries.

Strong communication, administration and attention to detail.

Experience supporting and developing team members.
*** We're looking forward to hearing from you!**
* #J-18808-Ljbffr