Group & Event Coordinator

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

Contemporary architecture, avant‑garde British style and a dash of Spanish warmth and friendliness combine to perfection in a city hotel in one of Manchester’s most dynamic and lively districts. Surrounded by restaurants, museums, boutiques and theatres that perfectly reflect the vibrancy and excitement of this amazing city.

Responsible for maximizing profits in all hotel areas through the planning and coordination of groups and planning of events in the hotel, assisting meeting planners or customers directly and ensuring that quality and service standards exceed customer expectations at all times.

• Group Coordination:
  Serve as the main contact for groups after the contract is signed, ensuring seamless communication between the group and the hotel.
• Pricing & Contracting for Events:
  Prepare pricing quotes for all group requests related to social events. Handle the entire contract and planning process for short‑lead inquiries (those with arrival dates within 14 days of the inquiry). Aim to maximize revenue from food, beverages, meeting rooms, and other hotel services. Draft and finalize service contracts once services are confirmed.
• Pre‑Convention Meetings:
  Organise and lead pre‑convention meetings to establish strong connections between department heads and the group’s meeting planner.
• Payment Management:
  Track and manage deposits and payments according to contract terms, keeping the pro‑forma invoice updated and sending it to the client as needed.
• Site Inspections & Group Support:
  When requested by the Hotel Manager, participate in site inspections and support the group and sales departments. This is especially important for inspections that require in‑depth technical knowledge of hotel facilities.
• Handover from Sales:
  Receive the group file from the Group Sales Executive, review the contract, program details, and any blocked rooms. Collaborate with the Group Sales Coordinator to contact the client, introduce yourself as their new point of contact for planning and group stay logistics, and confirm all contracted services. A detailed handover document from the Group Sales Executive will also be provided to ensure a smooth transition.

• Experience with in a sales role, preferable hotel background.
• Experience working to budgets and KPIs.
• Sales conversion experience.
• Knowledge on meeting and event set‑ups, proposals, enquiry quotes, etc.
• Knowledge of PMS Opera Cloud (not essential).
• Excellent personal presentation.
• Fluent in English. Additional Spanish would be preferable.
• The successful candidate must already have eligibility to work in the UK.

• Holidays: 28 days’ holiday including 8 public holidays.
• Contributory pension scheme.
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation).
• Discounted dental and health cover with HSF.
• Great discounts with Melia Hotels Worldwide (Friends & Families discounts).
• Personal Development: programs designed to support your career from the start, with unlimited access to online learning platform.
• Awards and Recognition Programs: join a culture of recognition and reward, with loyalty bonuses and referral incentives.
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
• High street discounts with Perks at Work.
• Meals on duty, Payday Parties and Laundry.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, following the principles contained in Human Resources policies. We prioritize disseminating throughout the staff a corporate culture committed to effective equality and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to disability, race, religion, gender, or age.

We believe that diversity and inclusion among our employees are essential to our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is “Towards a sustainable future, from a responsible present.”