Night Receptionist

We are seeking a reliable and proactive individual who enjoys working alone to join our Front of House Team in the role of Night Receptionist.

• Fully trained and confident in fulfilling the role of Receptionist, Night Auditor, Night Porter and Room Attendant.
• Set up meeting and event spaces for conferences and private dinners, and detail all areas to provide guests with an immaculately clean and welcoming space.
• Carry out Night Audit procedures (if required) as detailed in the Front Office SOP manual, completing the Nights Checklist each shift.
• Process check‑in and check‑out for guests.
• Make reservations as requested by guests and perform housekeeping tasks such as vacuuming, dusting, polishing, mopping and deep cleaning public areas.
• Work closely with all other departments, especially Reception, to ensure excellent communication and proactively assist other departments as required (e.g., delivering room service, taking items to guest bedrooms, answering the hotel phone).
• Follow health and safety procedures closely at all times, particularly relating to chemical handling and best practice for the upkeep of back‑of‑house and public areas.

• Minimum of one year’s experience in a Receptionist role (strongly preferred).
• Eye for detail and ability to work independently.
• Reliable and dependable.
• Enthusiastic and promotes a culture of positivity.
• Task‑oriented with pride in work and attention to detail.
• Flexible with shift patterns and available around the needs of the business.
• Demonstrated research of the brand and genuine desire to be part of the team.

• Special discounts on stays and dining at any Dakota property.
• Bonuses for recommending a friend to join the team and a reward every time you are mentioned on Trip Advisor.
• Additional holiday day on the first anniversary of employment.
• Meals on duty and uniforming.

• Access to an Employee Assistance Program with free private mental health support, counselling sessions, video GP consultations, private prescription services and daily rewards for shopping vouchers.
• Support from in‑house Mental Health Champions.
• Family‑friendly flexible working options.
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, supporting causes that matter while connecting with colleagues.

• Accredited, certified compliance training provided on employment.
• Access to external, certified resources via a Learning Management System.
• Supportive continuous professional development culture with annual appraisal, objectives, or a Personal Development Plan.
• Opportunities to undertake internal and external training courses, including potential in‑house apprenticeships.

Full terms on our benefits can be found in our Handbook.