Food Hall Floor Manager

Food Hall Floor Manager – House of Social Food Hall, Manchester

Contract:
Permanent, 45 hour per week

Salary: £30-36,000 per annum

Working Patterns:
Open 7 days a week, shifts can start as early as 7am and finish as late as 2am. Days & hours rotate weekly subject to demands and team availability.

House of Social Food Hall is a collection of five independent kitchens in Manchester, serving food and drink. The venue spans 12,000 square feet across two levels of purpose‑built student accommodation. We are looking for a Floor Manager to deliver an exceptional guest experience by leading all front‑of‑house floor operations.

• Lead the delivery of exceptional guest service throughout every shift and ensure the guest journey is seamless from arrival to departure.
• Resolve guest feedback and complaints professionally and proactively, maintaining a visible presence on the floor.
• Take ownership of all day‑to‑day floor operations, coordinating between bar, kitchens, hosts and floor teams, overseeing bookings, table management and operational flow.
• Support the delivery of private events and large bookings; keep the venue clean, organised and presentation‑ready at all times.
• Lead, coach and motivate the floor and host teams; deliver structured inductions, ongoing training, competency tests, one‑to‑one reviews and promote a positive team culture.
• Work closely with kitchen partners to ensure all floor team members have excellent menu knowledge, deliver food‑description and upselling training, and understand allergen procedures and food safety requirements.
• Monitor compliance with licensing, health & safety and company procedures; complete daily venue walks and quality checks, ensure opening, handover and closing procedures, oversee floor ordering and stock requirements, and support compliance audits and action plans.
• Produce weekly and monthly reports covering guest feedback, service standards, revenue, profit margins, labour costs, spend per head, event revenue and guest satisfaction.

• Deliver weekly & monthly revenue targets in line with budget.
• Achieve profit margins and maintain labour costs within agreed percentage of net sales.
• Increase spend per head through upselling and menu optimisation.
• Drive event revenue and venue utilisation across day and evening periods.
• Maintain strong guest satisfaction and positive online reviews.
• Deliver operational efficiency across service times and customer flow.

• Proven experience as General Manager, Restaurant Manager, Floor Manager or senior hospitality leader in a high‑volume venue.
• Strong commercial awareness including P&L management and financial analysis.
• High‑capacity venue management with extensive events management.
• Experience running bars, restaurants or multi‑vendor food halls.
• Strong leadership capability managing large teams.
• Experience delivering hospitality events and programming.
• Excellent communication, organisational and problem‑solving skills.
• Strong understanding of hospitality systems including POS and reporting tools.
• Knowledge of health & safety, licensing and food safety standards.
• Experience in food service, bartending, hospitality, retail management or multi‑unit leadership.
• Premium brand ambassador, communicating brand story and values.
• Developed and implemented customer satisfaction programmes.
• Compliance with building safety standards.
• Technologically astute, comfortable with various technology systems and software.

• Excellent interpersonal skills, capacity to motivate, lead and develop teams.
• A hands‑on attitude combined with strong communication and people‑management skills.
• A strategic thinker.
• Flexibility to work varied shifts and rotating patterns.

• 22 days paid holiday, rising to 25 days pro‑rata.
• 8 paid bank holidays (England & Wales).
• Perkbox account to choose lifestyle perks.
• Royal London Pension: 3 % of salary contribution plus 5 % employee contribution.
• Parties & events, recognition schemes.
• Career development programmes.
• 24/7 Employee Assistance for wellbeing.

We are unable to offer Right to Work sponsorship. All offers of employment are subject to satisfactory pre‑employment checks, including Disclosure & Barring Service (DBS) checks.