Meetings & Events Operation Assistant

Overview

• Ensuring that all guests experience an outstanding level of service throughout their meeting and social event
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
• Looking after our guests on a daily basis to assist them in their needs to run a smooth meeting or event
• Serving during banquets and functions, serving behind the bar
• Setting up meeting rooms and preparing them ready for our guests arrival
• Responding promptly to guest complaints and finding ways to turnaround any negative feedback
• Looking for ways to deliver continuous improvements to the guest experience
• Working as a part of our Roby
  1844 team, a canalside terrace, opening soon, serving food and drink to our guests

• Discounts across retail, restaurants, events etc (because we know life isn’t about work)
• Use of onsite gym
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
• Meals for free on shift
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible hours