Front of House Manager

New Opening, £45k plus bonus | Manchester | Full Time | Permanent

We're recruiting an experienced Front of House Manager to lead the concierge and resident experience within a prestigious luxury residential development in Manchester.

This is a hands-on leadership role where you'll inspire a high-performing concierge team, deliver exceptional five-star service and ensure every resident and guest enjoys a seamless, personalised experience.

Reporting to the Property Manager, you will:

• Lead and develop a 24/7 Front of House and Concierge team.
• Deliver outstanding resident and guest service.
• Maintain exceptional presentation standards across reception and resident amenities.
• Handle resident enquiries, complaints and service recovery with professionalism.
• Oversee visitor management, access control and parcel operations.
• Recruit, train and coach your team to deliver consistently high service standards.
• Ensure compliance with Health & Safety and operational procedures.
• Monitor KPIs and continuously drive service improvements.

You will have:

• Experience leading Front of House or Concierge teams within a luxury hotel, premium residential or high-end hospitality environment.
• Excellent leadership, communication and organisational skills.
• The ability to remain calm, professional and discreet in a fast-paced environment.
• Strong attention to detail and a hands‑on management style.

This is an exciting opportunity to shape the resident experience within one of Manchester's most prestigious residential developments, leading a hospitality-driven team in a premium environment where service excellence is at the heart of everything we do.

If you're passionate about luxury hospitality and creating memorable experiences, we'd love to hear from you.