Hospitality Trainer Airport

Overview

Hospitality Trainer

Location:
Manchester Airport

Hours:
This role will require shift work which will consist of unsociable hours

Pay: £15.72 per hour, £30,000 per annum, this role carries a monthly training allowance.

• Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality? If you have a passion for delivering world class guest experience, training hospitality colleagues and enjoy meeting new faces every day, then this is the role for you.
• Operating since 1987, Aspire Lounges are an award-winning hospitality experience, that has grown to become Europe’s largest brand of Pre Flight Hospitality and second by scale globally. We serve over 6m+ customers worldwide within 100 + lounges and over 18,000 guests per day.
• We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our refreshed brand promise of ‘
  time well spent
  ’.
• We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Pre Flight Hospitality Lounge offering to meet our ambition of being the Best Lounge provider globally.

The Hospitality Trainer reports jointly to the General Manager and Regional Training Department and is responsible for delivering and embedding Aspire’s service standards within the lounge.

This role supports the development of all colleagues through structured onboarding, online and classroom-based learning and in-lounge coaching, ensuring the consistent delivery of Aspire’s People, Place and Provender hallmarks.

The Hospitality Trainer is a senior role and embeds the People Pillar attributes of Empathy, Efficiency and Discretion
, ensuring colleagues are confident, capable and delivering Aspire service standards across every guest touchpoint. Working in partnership with the Regional Training Department, you will ensure all mandatory and regulatory training is compliant and records are fully auditable. Critically you’ll set the tone, leading high standards in hospitality and ensuring the training plans are in place to realise them.

• Deliver both classroom-based and on-the-job training in line with global and local Aspire standards.
• Lead structured induction programmes for new colleagues, ensuring understanding of brand, service standards and operational procedures.
• Maintain full training compliance, ensuring all mandatory and recurrent training is completed, recorded and audit ready.
• Update training systems and databases to accurately reflect compliance and colleague progress.
• Work in partnership with the Regional Training Team to identify and address training needs within the lounge.
• Ensure all company standards, policies & procedures are consistently understood & adhered to by the whole lounge team.

• Coach, mentor and develop colleagues through regular observation, structured feedback and in-the-moment coaching.
• Continuously assess colleague capability to ensure they are competent, confident & delivering their role effectively.
• Lead by example as a role model, demonstrating Aspire’s service behaviours of Empathy, Efficiency and Discretion.
• Address performance gaps, poor performance and misconduct in a timely and professional manner, supporting improvement.
• Support leaders and colleagues in building capability, confidence and consistency in service delivery.
• Foster a culture of continuous improvement, feedback and engagement, building positive and trusting relationships across the team.

• Act as a champion for service excellence, ensuring consistent delivery across the guest journey (Welcome, Hosting, Service Delivery, Farewell) and ensuring the highest standards of health & safety, quality and security are consistently delivered.
• Take responsibility for ensuring the team delivers a consistent, high-quality guest experience aligned to Aspire’s brand promise of Time Well Spent.
• Support awareness and delivery of dietary, allergen and product knowledge standards.
• Ensure colleagues apply service standards…