Premium Hospitality Manager

Lead exceptional guest experiences at AO Arena. As a Premium Hospitality Manager in The Mezz, you'll oversee either the restaurant or bar operation, leading teams and delivering first-class service in one of Manchester's most exciting live event environments. If you're a confident hospitality leader who thrives under pressure and loves creating memorable experiences, we'd love to hear from you. The Venue A true powerhouse of live entertainment, AO Arena is one of the world's most iconic indoor arenas, welcoming more than 30 million fans since 1997.

From era-defining music moments to major sporting spectacles, the arena sits at the heart of Manchester's global reputation for live events. Following a 50 million transformation, AO Arena continues to set the standard for live entertainment both in Manchester and on the world stage.

The Role As a Premium Hospitality Manager , you will lead the delivery of exceptional guest experiences within The Mezz, AO Arena's premium hospitality offering. Responsible for overseeing either the restaurant dining room or bar operation during event days, you'll ensure service is seamless, efficient, and consistently delivered to the highest standards. This is a hands-on leadership role where you'll coordinate teams, manage guest expectations, drive service excellence, and ensure every event runs smoothly from opening through to close.

This is a casual, event-based position , offering flexible shifts around AO Arena's live events calendar. Shifts are available primarily during evenings, weekends, and event days, making this an ideal opportunity for hospitality professionals seeking flexible work in a dynamic environment. The Responsibilities Lead service delivery within either the restaurant or bar operation, ensuring a premium guest experience throughout the event.

Act as a visible and approachable leader on the floor, supporting teams and maintaining high service standards. Deliver pre-event briefings and oversee opening and closing procedures. Coordinate seating plans and guest allocations, taking into account VIP requirements, reservations, and special requests. Build positive relationships with guests, resolving issues quickly and delivering effective service recovery when required. Ensure smooth communication and coordination between front-of-house teams, kitchen, bar, hosts, and premium hospitality colleagues.

Oversee accurate order taking, service timing, allergen management, licensing compliance, and Challenge 25 procedures. Maintain exceptional standards of presentation, cleanliness, ambience, and event readiness across all guest areas. Complete shift reports, incident logs, and guest feedback summaries, escalating operational issues where necessary. Support team development by coaching colleagues and leading by example during service. What we're looking for Previous leadership experience within premium, high-volume hospitality environments such as restaurants, hotels, stadiums, arenas, or bars.

Strong floor management skills with the ability to lead teams during busy event operations. Excellent guest service and relationship management capabilities. Confident decision-maker with experience handling guest complaints and service recovery. Strong organisational skills and attention to detail. Knowledge of licensing requirements, Challenge 25, allergen management, and health and safety standards. Ability to remain calm under pressure and adapt to fast-paced service environments.

Availability to work flexible, casual shifts, including evenings, weekends, and major event days. What's in it for you? Competitive Rate of Pay
- Earn a strong hourly rate for your work. Flexible Working
- Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance. Fortnightly Pay
- Get paid every two weeks for the shifts you've worked. Sociable Workforce
- Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do - it's a great environment to meet people, make friends, and be part of exciting live events. Opportunities to Grow
- Gain valuable experience in the live events industry and…