Casual Receptionist

Receptionist (Casual)

The Copthorne Hotel Manchester is seeking an experienced Receptionist to provide a warm welcome, helpful, and efficient service to guests.

• Providing a friendly and efficient service to guests at all times, ensuring company policy and procedures are complied with.
• Providing accurate shift handovers, ensuring all items requiring attention are detailed in the handover diary and the shift checklist is completed to required standard.
• Carrying out float checks and handling all cash transactions accurately throughout the shift, including the issue/use of safety deposit boxes.
• Being aware of special promotions operating in the hotel and ensuring they are offered to maximise occupancy/revenue.
• Ensuring all information is communicated to the relevant department to provide excellent customer service, being aware of specific daily functions/events to deal with enquiries efficiently and effectively.
• Being fully aware of and understanding Fire, Bomb, Health and Safety and emergency procedures.

• Previous experience in a quality hotel.
• Excellent communication skills.
• A positive, ‘can do’ attitude.
• The ability to work well under pressure.
• Excellent customer service skills.
• Experience of using a Front Office Management system, e.g., Opera.
• Ability to work as and when required, including weekend work.

• Cash Health Plan cover option.
• £12.21 hourly rate.
• Career development pathways and regular salary reviews.
• Employee Discounted Accommodation and F&B discounts worldwide.
• Life Assurance, where applicable.
• Apprenticeship/Placement/Training opportunities.
• Meals Provided on Duty.
• Free/subsidised car parking.
• Social Events, Wellbeing and Team Activities.
• Uniform.
• Length of Service related holiday scheme.
• Recommend a Friend Scheme, where eligible.
• and many more!

We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.