Premium Lounge Host

Overview

As a Premium Lounge Host, you'll be the face of our premium hospitality offering, creating memorable experiences for VIP guests, members, sponsors, and corporate clients. Through outstanding service, professionalism, and attention to detail, you'll help deliver an exceptional guest experience across a variety of world‑class events.

At the heart of Manchester’s cultural life, The Bridgewater Hall is an internationally celebrated concert venue built for musical brilliance. Opened in 1996 by Queen Elizabeth II and The Duke of Edinburgh, it delivers over 300 unforgettable performances each year, spanning classical masterpieces to contemporary world music. A place where artists inspire and audiences connect;
The Bridgewater Hall is proudly operated by Legends Global.

Our Premium Lounge Hosts are passionate about providing exceptional customer service and maintaining the highest hospitality standards within our premium spaces. Working across a diverse programme of concerts, conferences, and special events, you will ensure guests receive a seamless and memorable experience from arrival to departure.

Acting as an ambassador for The Bridgewater Hall, you will proactively engage with guests, provide information and support, maintain premium lounge standards, and work collaboratively with venue teams to deliver world‑class hospitality.

• Welcome and engage with premium guests, delivering exceptional service at all times.
• Ensure premium lounges and hospitality areas are prepared and presented to the highest standards before, during, and after events.
• Provide guests with information on venue facilities, event details, hospitality offerings, and membership benefits.
• Assist with guest enquiries, way finding, accessibility requests, and lounge or seating access.
• Build positive relationships with VIP guests, members, sponsors, and corporate clients.
• Monitor lounge presentation and guest comfort, ensuring a premium experience throughout the event.
• Resolve guest queries and concerns professionally, escalating where appropriate.
• Work collaboratively with Catering, Security, Front of House, and Event teams to deliver a seamless guest journey.
• Support event set‑up, operation, and close‑down activities as required.
• Adhere to all company policies, procedures, and Health & Safety requirements.

• Previous experience in hospitality, guest experience, customer service, hosting, or premium hospitality environments is desirable.
• A genuine passion for delivering exceptional customer experiences.
• Excellent verbal communication and interpersonal skills.
• A professional, confident, and approachable manner.
• Strong attention to detail and commitment to high presentation standards.
• The ability to remain calm and solution‑focused in a busy event environment.
• Reliable, punctual, and able to work effectively as part of a team.
• Comfortable engaging with a diverse range of guests, including members, corporate clients, sponsors, and VIP visitors.
• Flexible and available to work evenings, weekends, and event days.

• Competitive Rate of Pay – Earn a strong hourly rate for your work.
• Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work‑life balance.
• Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked.
• Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.
• Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.

• 1st Stage – Interview at the venue with Hiring Manager.

Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the…