Front Office Manager

Front Office Manager – Luxury Hotel
. Location: Manchester United Kingdom.
Salary: £42,000 – £48,000 per annum + benefits.
About the Role
. We are seeking an experienced and passionate Front Office Manager to lead the front office operation of a prestigious London hotel. This is an exciting opportunity for a guest-focused hospitality professional who thrives in a luxury environment and can deliver exceptional service standards while developing a high-performing team.. The successful candidate will oversee all front office functions, including Reception, Guest Services, Concierge, and Night Operations, ensuring every guest receives a seamless and memorable experience from arrival to departure..

• Lead, motivate, and develop the Front Office team to deliver outstanding guest experiences..
• Oversee daily front desk operations, ensuring efficiency, accuracy, and adherence to luxury service standards..
• Manage guest arrivals, departures, VIP experiences, and special requests..
• Build strong relationships with guests, resolving concerns professionally and proactively..
• Work closely with Housekeeping, Food & Beverage, Reservations, and other departments to ensure smooth hotel operations..
• Monitor guest feedback and implement improvements to enhance satisfaction scores..
• Train, coach, and mentor team members to support career development..
• Manage staffing levels, rotas, and operational planning..
• Ensure compliance with hotel policies, health and safety standards, and brand procedures..
• Support financial performance through effective upselling, revenue awareness, and cost control..
• Prepare reports and communicate operational performance to senior management..

• Previous experience as a Front Office Manager, Rooms Division Manager, or similar leadership role within a luxury or upscale hotel environment..
• Strong knowledge of front office systems and hotel operations..
• Excellent leadership, communication, and problem-solving skills..
• A passion for delivering exceptional guest service..
• Experience managing and developing hospitality teams..
• Ability to remain calm and professional under pressure..
• Strong understanding of luxury guest expectations and service standards..

• Competitive salary of £42,000 – £48,000 per annum..
• Opportunity to work within a leading London hospitality environment..
• Career development and training opportunities..
• Staff benefits and hospitality discounts..
• A supportive and professional working culture..

We are a distinguished 4-star London hotel known for its warm hospitality, exceptional service standards, and commitment to creating memorable guest experiences. This is an exciting opportunity