Bar Supervisor

Are you an experienced hospitality professional who enjoys leading a team, creating memorable guest experiences, and working in a fast-paced environment? The Black Lion Hotel is looking for a friendly, confident, and customer-focused Bar Supervisor to join our team.

This is more than a bar role. As a Bar Supervisor, you'll play an important part in the overall operation of the hotel, helping to create a warm and welcoming environment for every guest from the moment they arrive.

You'll lead by example, supporting the day-to-day running of the bar while also assisting with hotel operations. Whether you're welcoming hotel guests, serving customers watching live sport, or helping create a fantastic atmosphere during our entertainment nights, you'll be committed to delivering exceptional service.

Supervise and support the bar team throughout each shift.

Deliver outstanding customer service with a friendly and professional approach.

Welcome guests and create a warm, inviting atmosphere.

Check hotel guests in and out efficiently and professionally.

Build rapport with customers and guests, ensuring everyone feels valued and well looked after.

Handle guest enquiries and resolve issues confidently.

Assist with opening and closing procedures.

Support stock control and maintain excellent standards of cleanliness.

Ensure licensing, health and safety, and company procedures are followed.

Work closely with colleagues across both the bar and hotel to ensure a seamless guest experience.

Previous supervisory experience in hospitality.

Excellent customer service and communication skills.

A naturally friendly personality with the confidence to engage with guests.

The ability to multitask between bar service and hotel reception duties.

Strong organisational skills and the ability to remain calm under pressure.

Flexibility to work days and evenings
, including weekends.

The Black Lion Hotel offers a unique hospitality experience, combining a welcoming hotel, a busy bar, live sports, and regular entertainment. No two days are the same, making this the perfect opportunity for someone who enjoys variety and thrives on interacting with people.

We're looking for someone who genuinely enjoys hospitality and understands that great service is about more than serving drinks—it's about making every guest feel welcome from the moment they walk through the door.

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe your customer service experience