Seasonal Hospitality Team Member Hospitality Team Member

Seasonal Hospitality Team Member YHA Manchester, Potato Wharf, Manchester M3 4NB
Seasonal, flexible contract - ASAP - June 2027 16 - 42.5 hours per week £12.71 per hour (applies to all, including those under the age of 21)

Here at YHA Manchester we are looking for a Hospitality Team Member to join our happy, fun team!

YHA Manchester is located in the historic Castlefield area of Manchester next to the canal and accommodates people from all over the world, from backpackers stopping by on their travels seeing the world, to school groups, to a lively weekend crowd staying to enjoy various events and of course football! Our Team members do a bit of everything. One day you could be working in our bar serving drinks, another day serving breakfasts, another day checking people in at reception, perhaps jumping in to help our hard working housekeepers, and other days doing it all on the same day!

It’s a 16 hour a week role with opportunities for more during busy periods. If you are at uni or have other commitments we’ll try our best to help you work round them, as our shifts range between 6:30am and 10:30pm. All we ask is that you are as flexible as possible, hard working and willing to get stuck in. We will teach you everything you need to know and welcome you into our international friendly team.

Please be aware this role requires you to work weekends.

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team – can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust…