Area Manager, Hospitality ​/ Hotel ​/ Catering Hotel Management

We look after every guest as if they are a good friend

We take every opportunity to surprise with remarkable service

We believe that delivering quality means doing it right when no one is looking

Responsible for the hands-on operational management, leadership and performance of several Roomzzz Aparthotels in Manchester totalling 258 rooms over three sites. Based in our business lounge at Roomzzz Manchester Victoria but on site presence will be expected at our other two close by sites.

Working closely with site Managers and their teams, the Manchester Area Manager will ensure consistent delivery of brand standards, guest experience, people performance, compliance and commercial results across all properties. The role will maintain a strong and visible presence across the hotels, providing practical operational support, coaching and direction, stepping into day-to-day hotel operations when required, and supporting the Head of Operations with the delivery of wider company objectives.

We are seeking a dynamic and commercially focused Area Hotel Manager to lead the hotels operations and drive its transformation into a sustainable and profitable business!

• Provide hands-on operational leadership and support across all Manchester hotels, maintaining a regular and visible presence at each property.
• Work closely with Key Managers on the day-to-day running of the hotels, supporting operational priorities and stepping in directly where additional management support is required.
• Ensure each property is appropriately managed and resourced, supporting rota planning, management cover and short-notice operational requirements where necessary.
• Coach, develop and performance manage hotel teams setting clear expectations and supporting them to build capable, engaged and accountable teams.
• Assess hotel operations, leadership, team cohesion and individual performance through regular site visits, one-to-ones, meetings and operational reviews.
• Drive a consistent guest experience across the Manchester area by reviewing guest feedback and satisfaction measures, identifying trends and ensuring appropriate actions are implemented.
• Coach managers and team members to anticipate, identify and resolve issues affecting the guest experience, including service delivery, housekeeping, maintenance and facilities.
• Champion, audit and implement Roomzzz brand standards, standard operating procedures and best practice consistently across all three properties.
• Conduct and oversee regular health & safety, fire safety, security and compliance checks and audits, ensuring actions are completed within agreed timescales and statutory/company requirements are met.
• Work with Hotel teams and the Head of Operations to monitor key performance indicators, identify emerging trends, areas of risk and opportunities for improvement.
• Support delivery of financial targets through effective cost control, labour management, purchasing discipline, revenue awareness and identification of opportunities to improve operating performance.
• Review operational controls and hotel administration, ensuring company processes, deadlines and reporting requirements are consistently completed to the required standard.
• Support recruitment, onboarding, training, succession planning and development across the Manchester hotels, helping to build a strong pipeline of future managers and leaders.
• Support Head of Operations and HR with employee relations matters, including investigations, grievances, disciplinary matters, absence management and performance concerns, in line with company procedures.
• Provide positive and constructive feedback to Hotel teams, agree improvement actions and
• Promote effective communication and collaboration between the three Manchester hotels,…