Floor Manager

Floor Manager – House of Social, Manchester

Contract: Permanent, 42.5 hour per week

Salary: £30-36,000 per annum

Working Patterns: Open 7 days a week, our Management Team work collaboratively throughout the full week. Shifts can start as early as 7am and finish as late as 2am Days and hours will rotate weekly subject to demands and team availability.

House of Social Food Hall is Manchester’s newest and most exciting food hall. A collection of five independent kitchens, serving food and drink to suit every taste and time. We're looking for an accomplished Supervisor to provide leadership support, steering the on-site team to deliver to our premium standards.

Located on two levels of Vita Group’s purpose builtstudent accommodation concept

House of Social, the new venue spans 12,000 square feet of brand new dining and drinking space.

We're looking for a Floor Manager, responsible for delivering an exceptional guest experience by leading all front-of-house floor operations. The role ensures consistently high service standards, develops the floor and host teams, and acts as the operational link between guests, kitchens and the wider management team.

Accountable for the overall presentation, organisation and performance of the venue floor, ensuring every guest receives a welcoming, efficient and memorable experience

• Lead the delivery of exceptional guest service throughout every shift.
• Ensure the guest journey is seamless from arrival through to departure.
• Resolve guest feedback and complaints professionally and proactively.
• Maintain a visible presence on the floor during service.

• Take ownership of all day-to-day floor operations.
• Ensure smooth coordination between the bar, kitchens, hosts and floor teams. Oversee bookings, table management and operational flow.
• Support the delivery of private events and large bookings.
• Ensure the venue is clean, organised and presentation-ready at all times.

• Lead, coach and motivate the floor and host teams.
• Deliver structured inductions and ongoing training.
• Complete regular specification tests and service coaching.
• Conduct one-to-ones and performance reviews where required.
• Promote a positive team culture and high levels of engagement.

• Work closely with kitchen partners to ensure all floor team members have excellent menu knowledge.
• Deliver regular food description and upselling training.
• Ensure all team members understand allergen procedures and food safety requirements.
• Monitor compliance with licensing, health & safety and company procedures.

• Complete daily venue walks and quality checks.
• Ensure opening, handover and closing procedures are completed to standard.
• Oversee floor ordering and stock requirements.
• Support compliance audits and action plans.

• Produce weekly and monthly reports covering:
  Guest feedback and reviews Service standards

Working closely with the Head of F&B, the Floor Manager will translate strategic goals into operational delivery, driving footfall, maximising spend per head, improving bar performance, and supporting a dynamic events and programming calendar.

• Deliver weekly and monthly revenue targets in line with budget.
• Achieve profit margins in line with company targets.
• Maintain labour costs within agreed percentage of net sales.
• Increase spend per head through upselling and menu optimisation.
• Drive event revenue and venue utilisation across both daytime and evening periods.
• Maintain strong guest satisfaction and positive online reviews.
• Deliver operational efficiency across service times and customer flow.

House of Social boasts 5 individual kitchens,…