Field Technical Service Specialist

Field Technical Service Specialist

Location:

West / North-West London (Field-based covering major NHS trust hospital sites) Pay Rate: £19.00 per hour

Working Hours:

Monday to Friday (42.5 total hours per week) Mon-Thu: 09:00 - 17:30 | Fri: 09:00 - 16:15 About the Role We are seeking a skilled Technical Service Specialist / Field Service Engineer to join a leading global healthcare diagnostic organization. In this field-based role, you will be providing 1st and 2nd line technical service support across key hospital laboratory sites in the West London region.

You will act as the technical expert-handling everything from planned maintenance and hardware/software upgrades to full instrument installations and emergency repairs on critical diagnostic equipment.

Key Responsibilities Service & Maintenance:
Deliver 1st and 2nd line troubleshooting, hardware repairs, and scheduled Planned Maintenance (PM) on laboratory diagnostic systems. Installations &

Qualifications:

Conduct site inspections, execute installations/deinstallations, and perform IQOQ (Installation Qualification Operation Qualification) procedures. Upgrades & Modifications:
Schedule and complete technical service bulletins (TSBs), software updates, and hardware modifications. Training & Mentorship:
Provide introductory operational training to key hospital staff post-installation, alongside technical coaching for junior team members. Customer Support:
Partner closely with laboratory personnel and internal stakeholder teams to maintain high equipment uptime and customer satisfaction (NPS). Requirements & Experience

Education:

Degree in Electrical, Mechanical, Biomedical Engineering, Medical Technology, or equivalent hands-on industry experience. Technical

Experience:

Proven track record as a Field Service Engineer or Technical Service Specialist within a regulated environment (Medical Devices, Diagnostics, or Healthcare preferred). System Knowledge:
Strong experience with hardware/software diagnostics, analytical tools, and complex electromechanical systems. Site Mobility:
Ability to cover key hospital sites across West London (including Charing Cross, St Mary's, Hammersmith, Chelsea & Westminster, Hillingdon, West Middlesex, and Mount Vernon).

Soft Skills:

Excellent communication, issue-resolution skills, and confidence working directly with clinical and lab teams.

To Apply:

Please submit your updated CV highlighting your field service, electro-mechanical repair, or medical device maintenance experience. Randstad Business Support is acting as an Employment Agency in relation to this vacancy.